Head of Medical Services

HAP Indonesia; Jakarta Pusat; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

HAP Indonesia is seeking a Medical Services Manager to lead the Medical Services Division in Jakarta, ensuring high-quality and efficient service delivery. You will oversee operational planning, performance management, staffing needs, service development, medical staff utilisation, and privacy compliance with SOPs.

Key responsibilities include planning and evaluating service delivery, developing policies and strategic plans, coordinating meetings with hospital leadership, preparing performance

Qualifications

• Plan, evaluate, and oversee service delivery and performance across the Medical Services Division.
• Develop and implement policies, work programs, and strategic plans, including staffing requirements and service development initiatives.
• Maintain the security and confidentiality of medical records and hospital information in line with privacy standards.
• Coordinate and participate in meetings with hospital leadership and related departments.
• Prepare and present reports on division activities and performance.
• Supervise the utilisation and activities of medical staff across OPD, MCU, emergency, and critical care departments.
• Provide guidance, performance evaluations, and recommendations for improvement.
• Support resource planning and ensure adherence to standard operating procedures within the division.

Responsibilities

• Plan, evaluate, and oversee service delivery and performance across the Medical Services Division.
• Develop and implement policies, work programs, and strategic plans, including staffing requirements and service development initiatives.
• Maintain the security and confidentiality of medical records and hospital information in line with privacy standards.
• Coordinate and participate in meetings with hospital leadership and related departments.
• Prepare and present reports on division activities and performance.
• Supervise the utilisation and activities of medical staff across OPD, MCU, emergency, and critical care departments.
• Provide guidance, performance evaluations, and recommendations for improvement.
• Support resource planning and ensure adherence to standard operating procedures within the division.

Skills

Leadership

Planning

Performance management

Stakeholder coordination

English communication

Education

Bachelor's Degree in a medical profession

Master's degree in Management or Hospital Administration

Valid STR and SIP licences

Certifications in Quality and Leadership

Job description

Lead the Medical Services Division to ensure smooth, high-quality, and efficient service delivery across the hospital. This role oversees operational planning, performance management, staffing needs, service development, medical staff utilisation, and compliance with privacy standards and standard operating procedures.

Key responsibilities

Plan, evaluate, and oversee service delivery and performance across the Medical Services Division.

Develop and implement policies, work programs, and strategic plans, including staffing requirements and service development initiatives.

Maintain the security and confidentiality of medical records and hospital information in line with privacy standards.

Coordinate and participate in meetings with hospital leadership and related departments.

Prepare and present reports on division activities and performance.

Supervise the utilisation and activities of medical staff across OPD, MCU, emergency, and critical care departments.

Provide guidance, performance evaluations, and recommendations for improvement.

Support resource planning and ensure adherence to standard operating procedures within the division.

What we're looking for

At least 5 years of experience as a Medical Services Manager.

A Bachelor's Degree in a medical profession.

A Master's degree in Management or Hospital Administration.

Certifications in Quality and Leadership.

Valid STR and SIP licences.

Good spoken and written English communication skills.

Strong leadership, planning, performance management, and stakeholder coordination skills.