Quality and Risk Staff

Siloam Hospitals Group; Jakarta Pusat; In loco; IDR 300.000.000 - 600.000.000; Tempo pieno

Descrizione del lavoro

Siloam Hospitals Group in Jakarta is seeking a Quality Improvement and Patient Safety lead to supervise the PMKP program, conduct audits, and drive data-driven improvements across all hospital divisions. The role includes managing the Quality Management System and delivering trainings on safety and risk topics.

Ideal candidates have a healthcare background, at least 3 years in a supervisory clinical role, and experience with hospital quality processes and incident reporting.

Competenze

• Bachelor degree in health-related field and licensed practice.
• Minimum 3 years in clinical work with supervisory roles.
• Experience in hospital quality, patient safety, or risk management preferred.

Mansioni

• Supervise PMKP program across hospital departments and ensure policy compliance.
• Conduct audits of clinical and non-clinical services per accreditation standards.
• Collect, validate, and analyze quality indicators at hospital level.
• Manage quality documents and communicate changes throughout the hospital.
• Lead incident grading, assign owners, and drive corrective actions.
• Implement proactive risk reduction (FMEA) in clinical processes annually.
• Administer the Medblaze QM system including modules and user access.
• Serve as SME and conduct trainings on quality, safety, and risk topics.

Conoscenze

Quality Improvement

Patient Safety

Risk Management

Auditing

Data Analysis

Documentation

FMEA

Training & Teaching

Formazione

Bachelor's degree in Health Professional

Strumenti

Medblaze QM System

Document Management System

Incident Reporting System

Descrizione del lavoro

• Responsible for supervising the entire Hospital Quality Improvement and Patient Safety (PMKP) program which includes quality improvement, patient safety and risk management, through various clinical service audit processes, auditing compliance with policies and procedures in all divisions and departments in the hospital, carrying out process improvement based on incidents and risks, as well as ensuring the proper functioning of the Quality Management System (Medblaze) as a means of supporting quality improvement efforts.


• Conduct audits of clinical and non-clinical services in accordance with hospital accreditation standards and various hospital policies & procedures, together with Patient Safety Officers in each department / service unit.


• Carrying out quality data collection (various quality indicators) from all departments, validating data according to data validation policy, aggregating and analyzing data at the hospital level.


• Manage hospital documents, starting from developing new documents, reviewing and revising old documents, ratifying, to distributing and communicating documents throughout the hospital.


• Receive and carry out grading of incident reports, appoint incident owners, investigation owners, and action owners in accordance with the escalation grading matrix to superiors based on incident levels.


• Carry out pro-active risk reduction strategies in the form of Failure Mode & Effect Analysis (FMEA) in at least 1 clinical process every year.


• Responsible for managing the hospital level Quality Management System (Medblaze), including the document module, incident & risk, audit module, including managing users and access for all staff in the hospital.


• Acting as a Subject Matter Expert in the fields of Quality Improvement, Patient Safety and Risk Management in the Hospital, and conducting teaching (as a trainer / resource person) on the above topics to all employees in various training programs organized both by Human Capital and by Quality & Risk dept.


• Assist the Quality & Risk department head in preparing reports to the director, chairman of the hospital quality committee, and external parties (accreditation agencies, health services, ministry of health).


• Assist the Quality & Risk department head in preparing for accreditation, especially internally by carrying out self-assessments with the accreditation Working Group, Working Group and reporting the results of the self-assessment to the QR Dept Head, Chair of the Quality Committee and Director.


• Bachelor (S1) Degree from Health Professional


• Have minimum of 3 years of clinical work experience at shift responsibility/supervisor level or preferably head nurse.


• Preferably those who have worked in a hospital and understand business processes in several departments/service units. Have an understanding of various hospital policies & procedures.


• Have experience in supervising the process of providing clinical services, for example serving as supervisor / coordinator / in charge in a clinical service unit, both in nursing and medical support.


• Familiarity with risk management practices and incident reporting processes.

Qualifications

• Bachelor (S1) Degree from Health Professional


• Have minimum of 3 years of clinical work experience at shift responsibility/supervisor level or preferably head nurse.


• Preferably those who have worked in a hospital and understand business processes in several departments/service units. Have an understanding of various hospital policies & procedures.


• Have experience in supervising the process of providing clinical services, for example serving as supervisor / coordinator / in charge in a clinical service unit, both in nursing and medical support.


• Familiarity with risk management practices and incident reporting processes.