Head of IT Infrastructure & Operations

Exotic Brands Concept; Pluit; On-site; IDR 350,000,000 - 520,000,000; Full time

Job summary

Exotic Brands Concept is seeking an IT Manager to oversee all IT infrastructure across its outlets, including network, servers, POS, and security. You will lead the IT team, manage vendors, and drive cost optimization while ensuring seamless system integration with finance, procurement, and the head office.

You will support new openings and renovations, translate business needs into effective technology solutions, and ensure high system availability in a multi-outlet environment.

Qualifications

• Minimum S1 education in Information Technology, Information Systems, Computer Science, or related field.
• Experience in IT field, with managerial or supervisory experience as an advantage.
• Understanding of networking, server, cloud, cybersecurity, database, hardware, and software.
• Experience with POS, ERP, inventory, accounting systems, or F&B operational systems is an advantage.
• Understanding of IT project management and vendor management.

Responsibilities

• Ensure IT infrastructure availability across outlets (network, server, Wi-Fi, devices, CCTV, equipment).
• Oversee POS, payment systems, inventory, purchasing, accounting, HRIS, and other operational applications.
• Ensure system integration between outlets, warehouse, finance, procurement, and head office.
• Maintain data and system security via IT security measures, backups, and disaster recovery.
• Lead IT team, manage tasks, targets, performance, and development.
• Manage IT vendors including selection, negotiation, SLAs, monitoring, and evaluation.
• Prepare and control IT budget, procurement, and cost optimization.
• Provide technology support for new outlet openings, renovations, and expansion.

Skills

Leadership

Problem solving

Communication

Cross-departmental coordination

Vendor management

IT project management

Education

Bachelor’s degree in IT/IS/CS

Tools

POS systems

ERP

Job description

Exotic Brands Concept is seeking an IT Manager to oversee all IT infrastructure across its outlets, including network, servers, POS, and security. You will lead the IT team, manage vendors, and drive cost optimization while ensuring seamless system integration with finance, procurement, and the head office.

You will support new openings and renovations, translate business needs into effective technology solutions, and ensure high system availability in a multi-outlet environment.