E-Commerce Supervisor

PT UMAX HUB INDONESIA; Jakarta Utara; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT UMAX HUB INDONESIA is seeking an E-commerce Specialist to manage and optimize our Shopee store operations, including product listings, descriptions, photos, pricing, and category alignment with sales strategies.

You will monitor sales performance across platforms, develop online promotions, conduct market research, and coordinate with Marketing, Warehouse, and Customer Service to ensure smooth order processing and inventory control.

Qualifications

• Bachelor’s degree preferred in Management, Marketing, Business, or related field.
• Minimum 1–2 years of experience as an E-Commerce Specialist, E-Commerce Supervisor, or similar role.
• Strong understanding of e-commerce platforms, particularly Shopee, Tokopedia, TikTok Shop, and Lazada.
• Strong analytical skills with the ability to interpret sales data and market trends.
• Detail-oriented, highly organized, and comfortable working with sales targets.
• Strong leadership and team management skills.
• Ability to work independently as well as collaboratively in a cross-functional team.
• Excellent communication and coordination skills across different departments.
• Proficiency in English is a plus.

Responsibilities

• Manage and optimize online store operations on the Shopee platform.
• Handle product listings including descriptions, photos, pricing, and categories.
• Monitor and analyze sales performance across e-commerce platforms.
• Develop and execute online promotions: discounts, flash sales, vouchers, bundles.
• Research competitors and market trends to inform pricing and positioning.
• Manage digital advertising campaigns on Shopee to drive traffic and sales.
• Coordinate with Marketing, Warehouse, and Customer Service to ensure smooth order processing.
• Monitor inventory and coordinate to prevent stockouts or overstocking.
• Analyze sales data and customer insights to prepare performance reports.

Skills

E-commerce management

Analytical skills

Leadership

Teamwork

Communication

Detail-oriented

Target-driven

Independent working

Cross-functional coordination

English proficiency

Education

Bachelor's degree in Management/Marketing/Business

Job description

Manage and optimize online store operations on the Shopee platform.

Manage product listings, including product descriptions, photos, pricing, and categories, in line with sales strategies.

Regularly monitor and analyze sales performance across e-commerce platforms.

Develop and execute online promotional strategies, including discounts, flash sales, vouchers, and bundling, to increase sales conversion.

Conduct competitor and market trend research to determine pricing strategies and product positioning.

Manage and optimize digital advertising campaigns on Shopee to increase traffic and sales.

Coordinate with the Marketing, Warehouse, and Customer Service teams to ensure smooth order processing through delivery.

Monitor product inventory and coordinate with relevant teams to prevent stockouts or overstocking.

Analyze sales data and customer insights to prepare performance reports and provide recommendations for improvement.

Manage product reviews and ratings, including handling customer complaints, to maintain the store’s reputation.

Stay up to date with the latest trends, new features, and policies across e-commerce platforms.

Qualifications:

Bachelor’s degree (S1) in Management, Marketing, Business, or a related field is preferred.

Minimum 1–2 years of experience as an E-Commerce Specialist, E-Commerce Supervisor, or in a similar role.

Strong understanding of e-commerce platforms, particularly Shopee, Tokopedia, TikTok Shop, and Lazada.

Strong analytical skills with the ability to interpret sales data and market trends.

Detail-oriented, highly organized, and comfortable working with sales targets.

Strong leadership and team management skills.

Ability to work independently as well as collaboratively in a cross-functional team.

Excellent communication and coordination skills across different departments.

Proficiency in English is a plus.