Head admin

BESTOW GROUP; Batujajar; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

BESTOW GROUP in Indonesia seeks a role to manage sales administration, payment tracking, legal documentation, and customer relations for a real estate development company.

You will oversee transaction processing, coordinate mortgage applications with banks, manage legal documentation for property transfers, supervise administrative teams, maintain customer databases, and handle property handovers and customer complaints.

Qualifications

• Experience in real estate sales administration or property transaction management.
• Knowledge of mortgage processes and legal documentation.
• Ability to coordinate with multiple stakeholders across teams.
• Strong organizational and data management skills.
• Customer service and complaint handling experience.

Responsibilities

• Examine and archive buyer documentation and receipts for records.
• Monitor consumer payment flows across cash, installment, and mortgage schemes.
• Coordinate with finance for receipts, billing, and notices.
• Submit mortgage documents to banks and monitor underwriting until approval.
• Prepare property transfer and tax documentation (AJB, BPHTB, SHM/SHGB).
• Schedule and coordinate credit agreements between buyers, developer, notary, and bank reps.
• Supervise sales admin and legal admin staff to ensure accurate data.
• Maintain consumer database and unit inventory in real time.
• Prepare periodic sales and commission reports for management.
• Coordinate handover schedules and property handover documentation.
• Handle initial consumer complaints before escalation.

Skills

Real estate sales administration

Property transaction management

Mortgage coordination

Legal documentation

Stakeholder coordination

Database management

Customer service

Job description

This role manages sales administration, payment tracking, legal documentation, and customer relations for a real estate development company. You will oversee transaction processing, coordinate mortgage applications with banks, manage legal documentation for property transfers, supervise administrative teams, maintain customer databases, and handle property handovers and customer complaints.

Key responsibilities

• Examine and archive House Order Letters (SPR), booking fee receipts, and buyer documentation (ID, tax number, family card, salary slip, etc.)
• Monitor consumer payment flows across cash installment schemes, cash payment, and mortgage (KPR) arrangements
• Coordinate with finance team for receipt issuance, billing, and payment default notices
• Submit consumer mortgage documents to lending banks and monitor underwriting processes until credit approval confirmation (SP3K) is issued
• Prepare foundational documents for property transfer deeds (AJB), land and building acquisition tax (BPHTB), certificate name transfers (SHM/SHGB), and building permits (PBG/IMB)
• Schedule and accompany credit agreements between buyers, developer, notary, and bank representatives
• Supervise sales admin, legal admin, and other in-house administrative staff to ensure accurate data management
• Maintain and update consumer database and unit inventory in real-time (available, booked, or sold status)
• Prepare periodic sales reports, agent commission achievements, and unit cancellation reports for management
• Prepare property handover documentation and coordinate key handover schedules with consumers
• Manage initial consumer complaints regarding administration and construction schedules before escalation to technical/operational teams

About you

• Experience in real estate sales administration or property transaction management
• Knowledge of mortgage processes, legal documentation, and property transfer procedures
• Ability to manage multiple administrative tasks and coordinate with multiple stakeholders
• Strong organizational and database management skills
• Customer service and complaint handling experience