Property Transactions & Admin Lead

BESTOW GROUP; Batujajar; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

BESTOW GROUP in Indonesia seeks a role to manage sales administration, payment tracking, legal documentation, and customer relations for a real estate development company.

You will oversee transaction processing, coordinate mortgage applications with banks, manage legal documentation for property transfers, supervise administrative teams, maintain customer databases, and handle property handovers and customer complaints.

Qualifications

• Experience in real estate sales administration or property transaction management.
• Knowledge of mortgage processes and legal documentation.
• Ability to coordinate with multiple stakeholders across teams.
• Strong organizational and data management skills.
• Customer service and complaint handling experience.

Responsibilities

• Examine and archive buyer documentation and receipts for records.
• Monitor consumer payment flows across cash, installment, and mortgage schemes.
• Coordinate with finance for receipts, billing, and notices.
• Submit mortgage documents to banks and monitor underwriting until approval.
• Prepare property transfer and tax documentation (AJB, BPHTB, SHM/SHGB).
• Schedule and coordinate credit agreements between buyers, developer, notary, and bank reps.
• Supervise sales admin and legal admin staff to ensure accurate data.
• Maintain consumer database and unit inventory in real time.
• Prepare periodic sales and commission reports for management.
• Coordinate handover schedules and property handover documentation.
• Handle initial consumer complaints before escalation.

Skills

Real estate sales administration

Property transaction management

Mortgage coordination

Legal documentation

Stakeholder coordination

Database management

Customer service

Job description

BESTOW GROUP in Indonesia seeks a role to manage sales administration, payment tracking, legal documentation, and customer relations for a real estate development company.

You will oversee transaction processing, coordinate mortgage applications with banks, manage legal documentation for property transfers, supervise administrative teams, maintain customer databases, and handle property handovers and customer complaints.