GYM Manager

PT. Odilia Bintang Raya; Surabaya; Presencial; IDR 89.280.000 - 167.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career development

Family gym access

Collaborative team culture

Incentives and bonuses

Descripción de la vacante

PT. Odilia Bintang Raya in Surabaya is seeking a dynamic Gym Manager to oversee daily operations, supervise staff, manage member relations, and maintain facility standards.

Based at Genteng District, Surabaya, the role drives membership growth, ensures safety, and delivers exceptional service. The position requires strong leadership, fitness industry knowledge, and bilingual Indonesian/English communication.

Formación

• Proven experience managing a gym or fitness facility.
• Strong leadership and people management skills.
• Excellent customer service abilities and a passion for member satisfaction.
• Knowledge of fitness industry standards, equipment, and best practices.
• Sound financial acumen including budgeting and revenue management.
• Proficiency in gym management software or related systems.
• Strong organisational and problem-solving skills.
• Knowledge of health and safety regulations and compliance requirements.
• Excellent communication skills in Indonesian and English.

Responsabilidades

• Oversee daily gym operations, including opening/closing procedures and facility cleanliness.
• Manage and supervise all gym staff, ensuring excellent service standards.
• Develop strategies to attract new members and retain existing ones.
• Monitor financial performance, manage budgets, and ensure cost-effective operations.
• Conduct staff training sessions and performance evaluations.
• Ensure compliance with health, safety, and sanitation regulations.
• Handle member inquiries, complaints, and feedback, implementing solutions.
• Plan and coordinate marketing activities and member engagement programs.
• Maintain accurate records of membership data and facility usage.
• Report on operational metrics and performance indicators.

Conocimientos

Leadership

Staff Management

Customer Service

Fitness Industry Knowledge

Financial Acumen

Budgeting

Gym Software

Multitasking

Health & Safety Compliance

Bilingual: Indonesian/English

Educación

Fitness management certification

Descripción del empleo

About us

PT. Odilia Bintang Raya is a leading sports and recreation company dedicated to providing exceptional fitness experiences and facilities for our community. We are committed to creating an inclusive, welcoming environment where members can achieve their health and wellness goals. With a focus on quality service, professional expertise, and member satisfaction, we continue to establish ourselves as a trusted name in the fitness industry.

About the role

We are seeking a dynamic and experienced GYM Manager to join our team at our facility in Genteng District, Surabaya, East Java. This is a full-time position that plays a crucial role in the day-to-day operations and overall success of our gym facility. As GYM Manager, you will be responsible for overseeing all aspects of gym management, including staff supervision, member relations, facility maintenance, and financial performance. Your leadership and expertise will be instrumental in creating a welcoming atmosphere, ensuring operational excellence, and driving member retention and growth.

Key responsibilities

• Oversee daily gym operations, including opening and closing procedures, equipment maintenance, and facility cleanliness
• Manage and supervise all gym staff, including trainers, receptionists, and maintenance personnel, ensuring excellent customer service standards
• Develop and implement strategies to attract new members and retain existing ones, achieving membership targets and revenue goals
• Monitor financial performance, manage budgets, and ensure cost-effective operations of the facility
• Conduct regular staff training sessions and performance evaluations to maintain high service quality
• Ensure compliance with health, safety, and sanitation regulations, including regular equipment inspections and safety audits
• Handle member inquiries, complaints, and feedback, implementing solutions to enhance member satisfaction
• Plan and coordinate marketing activities, promotional events, and member engagement programmes
• Maintain accurate records of membership data, attendance, and facility usage
• Liaise with management and report on operational metrics and performance indicators

What we're looking for

• Proven experience managing a gym or fitness facility, preferably in a similar-sized operation
• Strong leadership and people management skills with the ability to motivate and develop teams
• Excellent customer service abilities and a passion for member satisfaction
• Knowledge of fitness industry standards, equipment, and best practices
• Sound financial acumen, including budgeting, cost control, and revenue management
• Proficiency in computer systems and gym management software
• Strong organisational and problem-solving skills with the ability to multitask effectively
• Knowledge of health and safety regulations and compliance requirements
• Excellent communication skills in Indonesian and English
• Certification in fitness management or a related field is highly desirable
• Previous experience in sales and marketing within the fitness industry is preferred

What we offer

• Competitive salary and benefits package commensurate with experience
• Opportunities for professional development and career advancement within PT. Odilia Bintang Raya
• Access to gym facilities and fitness programmes for you and your family
• Supportive work environment with a collaborative team culture
• Exposure to industry best practices and opportunities to lead facility improvements
• Performance-based incentives and bonus schemes