Supervisor GYM

PT. Odilia Bintang Raya; Surabaya; In loco; IDR 78.120.000 - 122.760.000; Tempo pieno

Vantaggi offerti da questo lavoro

Gym access

Flexible scheduling

Career development opportunities

Descrizione del lavoro

PT. Odilia Bintang Raya in Surabaya is seeking an experienced Supervisor GYM to oversee daily operations of our fitness facility, lead a small team, ensure safety, cleanliness, and top service for members.

This full-time role focuses on delivering exceptional member experiences and maintaining high standards of quality. The successful candidate will manage operations, support staff, enforce safety, and drive membership growth while ensuring smooth billing, inductions, and daily reporting.

Competenze

• Minimum 2–3 years in gym or fitness facility supervision
• Strong leadership and team management skills
• Excellent customer service and guest-focused mindset
• Knowledge of fitness industry standards and health & safety regulations
• Proficiency with gym management software and MS Office

Mansioni

• Oversee daily gym operations, opening/closing, equipment upkeep and cleanliness
• Lead gym staff, train, guide and manage performance
• Enforce health, safety and hygiene standards
• Manage member accounts, memberships, and billing inquiries
• Address member concerns promptly to support retention
• Maintain maintenance logs and coordinate repairs
• Conduct inductions for new members on facility policies
• Develop strategies to grow membership and retention
• Schedule staff to optimise coverage and experience
• Prepare reports on operations, feedback and metrics for management review

Conoscenze

Leadership

Customer service

Indonesian & English

Formazione

Relevant fitness management certification

Strumenti

Gym management software

Descrizione del lavoro

About the role

PT. Odilia Bintang Raya is seeking an experienced Supervisor GYM to join our team on a full-time basis. This position is located in Kecamatan Genteng, Surabaya, Jawa Timur. The Supervisor GYM will be responsible for overseeing the daily operations of our fitness facility, ensuring exceptional member experiences, and maintaining the highest standards of safety, cleanliness, and service quality. This is a key leadership role that directly impacts member satisfaction, retention, and the overall success of our gym operations.

Key responsibilities

Oversee and manage all daily gym operations, including opening and closing procedures, equipment maintenance, and facility cleanliness standards

Supervise gym staff members, providing training, guidance, and performance management to ensure excellent customer service

Monitor and enforce health, safety, and hygiene standards in accordance with industry regulations and company policies

Manage member accounts, memberships, and handle billing inquiries with professionalism and efficiency

Address member complaints and concerns in a timely and professional manner, working towards resolution and retention

Maintain equipment maintenance logs and coordinate with technical support for equipment repairs and servicing

Conduct inductions and orientation sessions for new members to ensure they understand facility policies and procedures

Develop and implement strategies to increase membership sales and promote membership retention

Monitor facility usage patterns and create schedules to optimise staff coverage and member experience

Prepare regular reports on gym operations, member feedback, and performance metrics for management review

What we're looking for

Proven experience in gym or fitness facility management or supervision, ideally for a minimum of 2-3 years

Strong leadership and team management skills with the ability to motivate and develop staff members

Excellent customer service skills and a genuine passion for helping members achieve their fitness goals

Sound knowledge of fitness industry standards, health and safety regulations, and best practices

Proficiency in gym management software and basic computer skills including Microsoft Office applications

Strong organisational and time management abilities with the capacity to multitask effectively

Excellent communication skills in Indonesian and English, with ability to interact professionally with diverse groups

Physical fitness and an understanding of exercise principles and techniques

Reliability, integrity, and a commitment to maintaining confidentiality and professional standards

A relevant qualification or certification in fitness management, hospitality management, or sports science is preferred

What we offer

PT. Odilia Bintang Raya is committed to providing a supportive and professional working environment for our team members. We offer competitive compensation packages, opportunities for professional development and advancement within our growing organisation, and a workplace culture that values dedication and excellence. We believe in investing in our employees' wellbeing and career growth, and we provide a collaborative team environment where your contributions are recognised and valued. We also offer flexible scheduling where possible and access to our gym facilities as part of your employment benefits.

About us

PT. Odilia Bintang Raya is a respected fitness and recreation management company dedicated to providing high-quality gym and wellness facilities in the Surabaya region. We are committed to creating a welcoming, professional environment where members can pursue their fitness goals in a supportive community. Our mission is to promote healthy lifestyles and wellbeing whilst maintaining the highest standards of service, safety, and cleanliness. We pride ourselves on our talented team, modern facilities, and our commitment to member satisfaction and success.