Gym Operations Leader: Member Experience & Growth

PT. Odilia Bintang Raya; Surabaya; Vor Ort; IDR 89.280.000 - 167.400.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Career development

Family gym access

Collaborative team culture

Incentives and bonuses

Zusammenfassung

PT. Odilia Bintang Raya in Surabaya is seeking a dynamic Gym Manager to oversee daily operations, supervise staff, manage member relations, and maintain facility standards.

Based at Genteng District, Surabaya, the role drives membership growth, ensures safety, and delivers exceptional service. The position requires strong leadership, fitness industry knowledge, and bilingual Indonesian/English communication.

Qualifikationen

• Proven experience managing a gym or fitness facility.
• Strong leadership and people management skills.
• Excellent customer service abilities and a passion for member satisfaction.
• Knowledge of fitness industry standards, equipment, and best practices.
• Sound financial acumen including budgeting and revenue management.
• Proficiency in gym management software or related systems.
• Strong organisational and problem-solving skills.
• Knowledge of health and safety regulations and compliance requirements.
• Excellent communication skills in Indonesian and English.

Aufgaben

• Oversee daily gym operations, including opening/closing procedures and facility cleanliness.
• Manage and supervise all gym staff, ensuring excellent service standards.
• Develop strategies to attract new members and retain existing ones.
• Monitor financial performance, manage budgets, and ensure cost-effective operations.
• Conduct staff training sessions and performance evaluations.
• Ensure compliance with health, safety, and sanitation regulations.
• Handle member inquiries, complaints, and feedback, implementing solutions.
• Plan and coordinate marketing activities and member engagement programs.
• Maintain accurate records of membership data and facility usage.
• Report on operational metrics and performance indicators.

Kenntnisse

Leadership

Staff Management

Customer Service

Fitness Industry Knowledge

Financial Acumen

Budgeting

Gym Software

Multitasking

Health & Safety Compliance

Bilingual: Indonesian/English

Ausbildung

Fitness management certification

Jobbeschreibung

PT. Odilia Bintang Raya in Surabaya is seeking a dynamic Gym Manager to oversee daily operations, supervise staff, manage member relations, and maintain facility standards.

Based at Genteng District, Surabaya, the role drives membership growth, ensures safety, and delivers exceptional service. The position requires strong leadership, fitness industry knowledge, and bilingual Indonesian/English communication.