Gym Operations Supervisor: Lead Team & Member Experience

PT. Odilia Bintang Raya; Surabaya; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Gym access

Flexible scheduling

Career development opportunities

Job summary

PT. Odilia Bintang Raya in Surabaya is seeking an experienced Supervisor GYM to oversee daily operations of our fitness facility, lead a small team, ensure safety, cleanliness, and top service for members.

This full-time role focuses on delivering exceptional member experiences and maintaining high standards of quality. The successful candidate will manage operations, support staff, enforce safety, and drive membership growth while ensuring smooth billing, inductions, and daily reporting.

Qualifications

• Minimum 2–3 years in gym or fitness facility supervision
• Strong leadership and team management skills
• Excellent customer service and guest-focused mindset
• Knowledge of fitness industry standards and health & safety regulations
• Proficiency with gym management software and MS Office

Responsibilities

• Oversee daily gym operations, opening/closing, equipment upkeep and cleanliness
• Lead gym staff, train, guide and manage performance
• Enforce health, safety and hygiene standards
• Manage member accounts, memberships, and billing inquiries
• Address member concerns promptly to support retention
• Maintain maintenance logs and coordinate repairs
• Conduct inductions for new members on facility policies
• Develop strategies to grow membership and retention
• Schedule staff to optimise coverage and experience
• Prepare reports on operations, feedback and metrics for management review

Skills

Leadership

Customer service

Indonesian & English

Education

Relevant fitness management certification

Tools

Gym management software

Job description

PT. Odilia Bintang Raya in Surabaya is seeking an experienced Supervisor GYM to oversee daily operations of our fitness facility, lead a small team, ensure safety, cleanliness, and top service for members.

This full-time role focuses on delivering exceptional member experiences and maintaining high standards of quality. The successful candidate will manage operations, support staff, enforce safety, and drive membership growth while ensuring smooth billing, inductions, and daily reporting.