Guest Services & Residence Front Desk Specialist

Yayasan Bina Nusantara; Daerah Khusus Ibukota Jakarta; On-site; IDR 33,480,000 - 61,380,000; Full time

Job summary

BINA NUSANTARA invites a friendly front desk and administrative specialist to welcome residents and guests, approve visits, manage visiting hours and required forms, and handle daily mail and room reservations.

Responsibilities include overseeing equipment lending, logging, providing information, addressing complaints, and preparing incident reports. English proficiency is essential; other languages are a plus. Fresh graduates with internship in hotel front office are welcome.

Qualifications

• Diploma (D3) in Hospitality Management/Hotel Management/Tourism or related field.
• Fresh graduates welcome, preferably with internship in hotel front office operations.
• Proficiency in English (written and spoken); proficiency in other languages is a strong plus.

Responsibilities

• Welcome residents/guests and manage parents’ visits (approval, visiting hours, and required forms).
• Handle daily mail distribution, update room availability, and manage room reservations.
• Oversee equipment lending/return, ensure good condition, and record in the logbook.
• Provide information, respond to complaints, share announcements, and elevate issues to relevant parties.
• Prepare reports on violations/incidents and maintain accurate records and correspondence.

Skills

English proficiency

Education

Diploma (D3) in Hospitality Management/Hotel Management/Tourism

Job description

BINA NUSANTARA invites a friendly front desk and administrative specialist to welcome residents and guests, approve visits, manage visiting hours and required forms, and handle daily mail and room reservations.

Responsibilities include overseeing equipment lending, logging, providing information, addressing complaints, and preparing incident reports. English proficiency is essential; other languages are a plus. Fresh graduates with internship in hotel front office are welcome.