Hotel B2B Sales Leader: Corporate Accounts

Pt Tunas Mitra Sukses; Sidoarjo; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Four Points by Sheraton in Surabaya is seeking an enthusiastic hospitality associate focusing on guest services and sales. You will handle guest inquiries, process reservations, and support the sales and marketing efforts to maximize revenue while preserving loyalty.

The role emphasizes professional conduct, confidentiality, and teamwork across departments. The position requires a high school diploma or GED and at least 2 years of related experience; supervisory duties are not required.

Qualifications

• High school diploma or GED equivalent.
• Experience in guest services or hospitality is preferred.
• Ability to use sales techniques to maximize revenue.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with the appropriate department.
• Enter guest reservations and process changes and cancellations via phone, fax, or mail.
• Promote brand awareness and up-sell to enhance guest loyalty.
• Assist in training and motivating staff; maintain professional appearance and confidentiality.
• Develop positive relationships with guests and colleagues to achieve common goals.

Skills

Customer service

Sales techniques

Education

High school diploma or GED

Job description

Job Description

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** JL. Embong Malang 25-31, Surabaya East 60261, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.