Front Office Leader: Elevate Guest Experience & Growth Path

Accorhotel; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 55,104,000 - 96,432,000; Full time

Benefits offered by this job

Hourly wage + tips

Health insurance

Paid time off

Advancement opportunities

Staff accommodation

Meal provisions

Team atmosphere

Job summary

Marriott International’s Four Points by Sheraton, Surabaya, seeks a Front Office Supervisor to lead the guest reception team at our hotel on JL. Embong Malang. You will oversee check-in/check-out, supervise front desk agents, and ensure outstanding guest experiences in East Java.

Ideal candidates have prior front desk supervisory experience, excellent communication, and proficiency with PMS software. Flexible hours, including weekends/holidays, and a collaborative team environment are offered.

Qualifications

• Prior front desk supervisory or agent experience in a hotel.
• Excellent customer service and communication skills.
• Proficiency with Property Management Systems (PMS).
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving and attention to detail.

Responsibilities

• Supervise and train front desk staff per hotel standards.
• Manage guest check-ins and check-outs with accuracy and efficiency.
• Handle guest requests and complaints professionally.
• Oversee room block management and reservations.
• Coordinate with other departments to meet guest needs.
• Generate daily occupancy, revenue, and guest feedback reports.

Skills

Front desk supervision

Customer service

Communication

Flexible hours

Tools

PMS software

Job description

Position

Front Office Supervisor

Location

Surabaya, Indonesia, JL. Embong Malang 25-31, Surabaya East 60261

Employment Type

Full Time, Non-Management

Position Overview

Our client is looking for a dedicated Front Office Supervisor to lead the guest reception team at their esteemed hotel in Surabaya. This role is crucial in creating the first and last impression for guests, ensuring a welcoming and efficient check-in/check-out process. The Front Office Supervisor will supervise front desk staff, handle guest inquiries, and resolve any issues that arise to ensure guest satisfaction. The ideal candidate is an excellent communicator, possesses strong organizational skills, and is passionate about providing outstanding guest experiences, contributing to the hotel's reputation for exceptional service in East Java.

Key Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel standards.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest requests, inquiries, and complaints with professionalism and promptness.
• Oversee room block management and reservation processing.
• Coordinate with other hotel departments to ensure guest needs are met.
• Generate daily reports on occupancy, revenue, and guest feedback.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in a hotel setting.
• Excellent customer service and communication skills.
• Proficiency in Property Management Systems (PMS) software.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving abilities and attention to detail.

Benefits

• Competitive hourly wage and potential for tips.
• Health insurance and paid time off.
• Opportunities for advancement within the hotel group.
• Staff accommodation and meal provisions.
• A positive and collaborative team atmosphere.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International.

**Be where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.**