Reservations & Guest Support Agent

Cabo Bali; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Performance bonus

Training programs

Job summary

Cabo Bali in Bali, Indonesia seeks a guest services specialist responsible for handling enquiries across channels, turning them into bookings and supporting guests before and during their stay.

You'll respond quickly in English, with Indonesian as a plus, coordinate with hosts and housekeeping, and keep guest notes organized; training provided and a performance bonus for meeting targets.

Qualifications

• 1+ year in reservations, guest relations, customer service, or hospitality.
• Fast, friendly, and clear in written English; Bahasa Indonesia a plus.
• Calm and organised handling several conversations at once.
• Comfortable with booking systems; Guesty experience a plus.

Responsibilities

• Respond to guest enquiries across Airbnb, Booking.com, WhatsApp and direct — under an hour.
• Convert enquiries into confirmed bookings and upsells.
• Handle pre-arrival info, check-in details and in-stay requests.
• Coordinate with hosts, housekeeping and maintenance to solve issues fast.
• Keep Guesty tidy — bookings, messages and guest notes.

Skills

Reservations

Guest relations

Customer service

Hospitality

English writing

Bahasa Indonesia (plus)

Tools

Booking systems

Guesty

Job description

Be the voice guests hear first. You'll manage enquiries across every channel, turn them into bookings, and keep guests supported before and during their stay — fast responses, warm service.

What you'll do

• Respond to guest enquiries across Airbnb, Booking.com, WhatsApp and direct — under an hour
• Convert enquiries into confirmed bookings and upsells
• Handle pre-arrival info, check-in details and in-stay requests
• Coordinate with hosts, housekeeping and maintenance to solve issues fast
• Keep Guesty tidy — bookings, messages and guest notes

What we're looking for

• 1+ year in reservations, guest relations, customer service or hospitality
• Fast, friendly and clear in written English; Bahasa Indonesia a plus
• Calm and organised handling several conversations at once
• Comfortable with booking systems; Guesty experience a plus

Why Cabo

You're the difference between an enquiry and a five-star stay. Real training, a supportive team, and a performance bonus when booking and guest targets are hit. Some shift cover for our around-the-clock guests.

Jadilah suara pertama yang didengar tamu

Kamu akan mengelola pertanyaan di semua kanal, mengubahnya menjadi booking, dan menjaga tamu terlayani sebelum dan selama menginap — respons cepat, layanan hangat.

Tugas Anda

• Membalas pertanyaan tamu di Airbnb, Booking.com, WhatsApp, dan direct — di bawah satu jam
• Mengubah pertanyaan menjadi booking terkonfirmasi dan upsell
• Menangani info pra-kedatangan, detail check-in, dan permintaan selama menginap
• Berkoordinasi dengan host, housekeeping, dan maintenance untuk menyelesaikan masalah dengan cepat
• Menjaga Guesty tetap rapi — booking, pesan, dan catatan tamu

Kualifikasi

• 1+ tahun di reservasi, guest relations, customer service, atau hospitality
• Cepat, ramah, dan jelas dalam Bahasa Inggris tulisan; Bahasa Indonesia nilai plus
• Tenang dan teratur menangani beberapa percakapan sekaligus
• Nyaman dengan sistem booking; pengalaman Guesty nilai plus

Kenapa Cabo

Kamu adalah pembeda antara sebuah pertanyaan dan menginap bintang lima. Pelatihan nyata, tim yang mendukung, dan bonus kinerja saat target booking dan tamu tercapai. Ada sebagian jadwal shift untuk tamu kami sepanjang waktu.