Guest Reservation Specialist – Elevate Guest Experience

Novotel Hotels; Jakarta Pusat; On-site; IDR 90,000,000 - 120,000,000; Full time

Job summary

Novotel Jakarta Mangga Dua Square is seeking a detail-oriented Reservation Agent in Jakarta, Indonesia. You will be the first contact for guests, handling reservations with professionalism and efficiency, coordinating with departments to ensure seamless booking experiences and revenue opportunities.

The role offers growth within the hospitality industry, exposure to OPERA PMS and OTA channels, and collaboration with sales, revenue, and front office teams to maintain rate parity and guest

Qualifications

• Fluent English communication skills (written & verbal).
• Able to multitask and perform under pressure in a fast-paced hotel environment.
• Customer-oriented mindset with a professional and inclusive attitude.

Responsibilities

• Process individual and group reservation requests accurately using reservation systems.
• Respond to inquiries via phone, email, website, and OTA platforms with professionalism.
• Upsell room categories and hotel packages to maximize revenue while maintaining guest satisfaction.

Skills

Communication in English

Multitasking

Customer-oriented

MS Office

Organizational skills

Multi-channel communication

Problem solving

Data privacy awareness

Education

Hospitality certification / reservation management certification

Tools

OPERA PMS

ACCOR systems

Job description

Novotel Jakarta Mangga Dua Square is seeking a detail-oriented Reservation Agent in Jakarta, Indonesia. You will be the first contact for guests, handling reservations with professionalism and efficiency, coordinating with departments to ensure seamless booking experiences and revenue opportunities.

The role offers growth within the hospitality industry, exposure to OPERA PMS and OTA channels, and collaboration with sales, revenue, and front office teams to maintain rate parity and guest