Guest Relation Officer - Host Resto

Sana Group; Denpasar; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Sana Group in Bali is looking for a Guest Relation Officer (GRO) to be the first smiling face guests see and to help ensure a welcoming, energetic atmosphere in our restaurant. You will greet guests, assist with seating, and handle requests with a confident, friendly attitude.

Ideal candidates are cheerful, presentable, and comfortable engaging with diverse guests. Good English is a strong plus, with a focus on delivering outstanding hospitality in a fast-paced setting.

Qualifications

• Good English communication skills highly preferred, especially with international guests.
• Excellent interpersonal and communication skills.
• Customer-oriented and genuinely enjoy meeting and helping people.
• Able to remain friendly and professional in a busy restaurant environment.

Responsibilities

• Welcome and greet guests warmly, confidently, and professionally.
• Create a friendly, positive, and welcoming atmosphere for guests.
• Engage and build good relationships with local and international customers.
• Assist guests with seating, information, requests, and other needs.
• Communicate guest requests and feedback to the relevant team.
• Support the Floor team to ensure a smooth guest experience.
• Handle guest questions and requests with a positive and professional attitude.
• Represent the restaurant and maintain excellent hospitality standards.

Skills

Good English communication

Interpersonal skills

Customer-oriented

Teamwork

Job description

As a Guest Relation Officer (GRO), you will be one of the first faces our guests see. Your smile, energy, and ability to communicate with guests will play an important role in creating a welcoming atmosphere.

Key responsibilities

Welcome and greet guests warmly, confidently, and professionally.

Create a friendly, positive, and welcoming atmosphere for guests.

Engage and build good relationships with local and international customers.

Assist guests with seating, information, requests, and other needs.

Communicate guest requests and feedback to the relevant team.

Support the Floor team to ensure a smooth guest experience.

Handle guest questions and requests with a positive and professional attitude.

Represent the restaurant and maintain excellent hospitality standards.

About you

Cheerful, energetic, friendly, and positive personality.

Clean, fresh, neat, and well-groomed.

Good personal hygiene and always presentable while working.

Confident and comfortable interacting with customers.

Good English communication skills highly preferred, especially for communicating with international guests.

Excellent interpersonal and communication skills.

Customer-oriented and genuinely enjoy meeting and helping people.

Able to remain friendly and professional in a busy restaurant environment.

Able to work independently and as part of a team.

Willing to work shifts, weekends, and public holidays.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Berapa gaji bulanan yang kamu inginkan?
• Berapa tahun pengalaman kerjamu sebagai Petugas Hubungan Tamu?

Researching careers? Find all the information and tips you need on career advice.