Guest Relations

Y Sports Bar Bali; Provinsi Bali; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Y Sport Padang is seeking an energetic Guest Relations team member to greet members and visitors, assist with registration, and ensure a friendly, professional first impression. You will guide tours, answer questions, and promote schedules and activities while maintaining a pristine front-of-house area.

The role emphasizes calm, helpful problem solving, reliable service, and strong Indonesian and English communication to support our members’ fitness journeys.

Qualifications

• Friendly, approachable, service-oriented.
• Ability to handle multiple tasks with attention to detail.
• Honest, responsible, and dependable.
• Proficiency in Indonesian and English.
• Ability to solve problems calmly and quickly.

Responsibilities

• Greeting members and visitors warmly and handling check-in.
• Assisting with membership registration, renewals and questions about packages and facilities.
• Conducting facility tours and helping members understand equipment and class schedules.
• Handling questions, requests and complaints with patience and empathy to resolve issues.
• Sharing updates on class schedules, promotions and activities with members.
• Maintaining a clean, safe, and welcoming front-of-house area.
• Gathering member feedback and relaying it to management to improve services.

Skills

Friendly personality

Multitasking

Honesty & reliability

Indonesian & English

Problem solving

Job description

The Guest Relations team at Y Sport Padang is responsible for creating a friendly and professional experience for all members and visitors. We ensure that everyone who walks through our doors feels welcomed, valued, and supported throughout their visit.

Key Responsibilities:

Greeting members and visitors warmly, and handling the check-in process efficiently.

Assisting with membership registration, renewals, and answering questions about packages and facilities.

Conducting facility tours and helping new members understand how to use the equipment and class schedules.

Handling questions, requests, and complaints with patience and empathy, ensuring every issue is resolved professionally.

Sharing updates on class schedules, promotions, and activities with members.

Maintaining a clean, safe, and comfortable front-of-house area.

Gathering member feedback and relaying it to management to improve our services.

Qualifications We Look For:

A friendly, approachable, and service-oriented personality.

Ability to handle multiple tasks with attention to detail.

Honest, responsible, and dependable.

Proficiency in Indonesian and English.

Ability to solve problems calmly and quickly.

Our Commitment:

At Y Sport Padang, we do not simply serve our members — we build strong relationships. Every interaction is an opportunity to support each person's fitness journey, and our Guest Relations team is here to make Y Sport feel like a second home.