Guest Experience Associate — Front Desk

Y Sports Bar Bali; Provinsi Bali; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Y Sport Padang is seeking an energetic Guest Relations team member to greet members and visitors, assist with registration, and ensure a friendly, professional first impression. You will guide tours, answer questions, and promote schedules and activities while maintaining a pristine front-of-house area.

The role emphasizes calm, helpful problem solving, reliable service, and strong Indonesian and English communication to support our members’ fitness journeys.

Qualifications

• Friendly, approachable, service-oriented.
• Ability to handle multiple tasks with attention to detail.
• Honest, responsible, and dependable.
• Proficiency in Indonesian and English.
• Ability to solve problems calmly and quickly.

Responsibilities

• Greeting members and visitors warmly and handling check-in.
• Assisting with membership registration, renewals and questions about packages and facilities.
• Conducting facility tours and helping members understand equipment and class schedules.
• Handling questions, requests and complaints with patience and empathy to resolve issues.
• Sharing updates on class schedules, promotions and activities with members.
• Maintaining a clean, safe, and welcoming front-of-house area.
• Gathering member feedback and relaying it to management to improve services.

Skills

Friendly personality

Multitasking

Honesty & reliability

Indonesian & English

Problem solving

Job description

Y Sport Padang is seeking an energetic Guest Relations team member to greet members and visitors, assist with registration, and ensure a friendly, professional first impression. You will guide tours, answer questions, and promote schedules and activities while maintaining a pristine front-of-house area.

The role emphasizes calm, helpful problem solving, reliable service, and strong Indonesian and English communication to support our members’ fitness journeys.