Housekeeping Order Taker Daily Worker

Accor; Indonesia; On-site; IDR 166,050,000 - 276,750,000; Full time

Job summary

Mercure Jakarta Gatot Subroto sedang mencari petugas penerima pesanan housekeeping harian untuk membantu tamu dengan layanan housekeeping, mencatat permintaan, dan berkoordinasi dengan tim terkait agar kebutuhan tamu terpenuhi secara tepat waktu. Posisi ini menuntut kemampuan komunikasi yang baik, ketelitian, serta kesediaan bekerja dalam shift, termasuk akhir pekan.

Pengalaman di hotel akan menjadi nilai tambah dan perusahaan menawarkan lingkungan kerja yang rapi serta dukungan pengembangan

Qualifications

• Gelar minimum SMA atau setara.
• Pengalaman di Housekeeping/operasional hotel adalah nilai tambah.
• Keterampilan komunikasi verbal yang baik dan sopan saat bertelepon.
• Keterampilan komputer dasar dan kemampuan mencatat dengan tepat.
• Keterampilan koordinasi, multitasking, dan manajemen waktu.
• Dapat bekerja dalam shift, termasuk akhir pekan dan hari libur nasional.
• Teliti, bertanggung jawab, proaktif, dan mau belajar.
• Dapat bekerja dengan baik dalam tim.

Responsibilities

• Menjawab panggilan telepon masuk secara profesional dan menanggapi permintaan tamu terkait layanan housekeeping.
• Merekam, menindaklanjuti, dan mengkoordinasikan permintaan tamu dengan tim housekeeping terkait untuk penyelesaian tepat waktu.
• Menangani permintaan fasilitas tambahan, handuk, bantal, selimut, tempat tidur bayi, dan persediaan tamu lainnya.
• Mengkomunikasikan permintaan tamu, keluhan, dan instruksi khusus ke departemen terkait.
• Memantau status permintaan yang belum selesai dan menindaklanjuti hingga selesai.
• Mencatat permintaan tamu, panggilan telepon, laporan kehilangan, dan informasi housekeeping lainnya dengan akurat.
• Bekerja sama dengan Front Office, Engineering, Laundry, dan departemen lain saat diperlukan.
• Memastikan semua informasi tamu dan detail kamar ditangani secara rahasia.
• Menjaga kebersihan, keteraturan, dan dokumentasi yang tepat di meja Housekeeping Order Taker.
• Melaporkan keluhan tamu, permintaan khusus, dan masalah operasional kepada supervisor secara tepat waktu.
• Mengikuti SOP hotel, peraturan keselamatan, dan standar layanan merek.
• Melakukan tugas lain sesuai arahan Executive Housekeeper atau atasan langsung.

Skills

Verbal communication

Telephone etiquette

Coordination

Multitasking

Time management

Detail oriented

Team player

Education

SMA / Senior High School

Job description

Housekeeping Order Taker Daily Worker

Perusahaan : Accorhotel Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - Housekeeping Order Taker Daily Worker

Company Description

Mercure Jakarta Gatot Subroto

Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

Job Description

Responsible for handling incoming calls and guest requests related to Housekeeping services, coordinating with the Housekeeping team to ensure timely delivery of guest amenities, linen, and other requested items, while maintaining excellent guest service and communication standards.

Key Responsibilities

• Answer incoming telephone calls professionally and respond to guest requests related to Housekeeping services.
• Record, follow up, and coordinate guest requests with the relevant Housekeeping team members to ensure timely completion.
• Handle requests for extra amenities, towels, pillows, blankets, baby cots, and other guest supplies.
• Communicate guest requests, complaints, and special instructions accurately to the relevant departments.
• Monitor the status of outstanding requests and follow up with the assigned team until completion.
• Maintain accurate records of guest requests, telephone calls, lost and found reports, and other Housekeeping-related information.
• Coordinate with Front Office, Engineering, Laundry, and other departments when necessary to resolve guest requests.
• Ensure all guest information and room details are handled confidentially.
• Maintain cleanliness, organization, and proper documentation at the Housekeeping Order Taker desk.
• Report guest complaints, special requests, and operational issues to the supervisor promptly.
• Follow hotel Standard Operating Procedures (SOPs), safety regulations, and brand service standards.
• Perform other duties as assigned by the Executive Housekeeper or immediate supervisor.

Qualifications

• Minimum education: Senior High School or equivalent.
• Previous experience in Housekeeping, hotel operations, or telephone operator duties is an advantage.
• Good verbal communication skills and a polite telephone manner.
• Basic computer skills and the ability to maintain accurate records.
• Good coordination, multitasking, and time-management skills.
• Able to work in shifts, including weekends and public holidays.
• Detail-oriented, responsible, proactive, and willing to learn.
• Able to work effectively as part of a team.

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.