Guest Relations Officer

Orivista Bali; Provinsi Bali; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Orivista Bali is seeking a guest relations associate to warmly welcome guests, assist with check-in and check-out, and explain villa facilities and house rules. You will handle guest requests and feedback professionally, coordinating with Operations and Housekeeping to ensure villa readiness.

You will also offer recommendations for local attractions, restaurants, and activities to enhance every stay. The ideal candidate has hospitality experience, strong communication in Bahasa Indonesia and

Qualifications

• Background or experience in hospitality.
• Good communication in Bahasa Indonesia and English.
• Friendly and good manners.
• Responsible, proactive, and eager to learn.
• Able to work independently and as part of a team.
• Must have a personal vehicle.

Responsibilities

• Handle guest check-in, courtesy visits, and check-out.
• Welcome guests and assist with the check-in process.
• Explain villa facilities, services, and house rules.
• Handle guest requests, complaints, and feedback professionally.
• Coordinate with Operations and Housekeeping to ensure villa readiness.
• Provide recommendations for local attractions, restaurants, and activities.
• Follow up with guests to ensure a pleasant stay.

Skills

Hospitality experience

Customer service

Communication skills

Bahasa Indonesia

English proficiency

Teamwork

Independent work

Personal vehicle

Job description

Handle guest check-in, courtesy visits, and check-out

Welcome guests and assist with the check-in process

Explain villa facilities, services, and house rules

Handle guest requests, complaints, and feedback professionally

Coordinate with Operations and Housekeeping to ensure villa readiness

Provide recommendations for local attractions, restaurants, and activities

Follow up with guests to ensure a pleasant stay

About you

Background or experience in hospitality

Good communication skills in Bahasa Indonesia and English

Good manners and a friendly attitude

Responsible, proactive, and willing to learn

Able to work independently and as part of a team

Must have a personal vehicle