Guest Relation Officer

Tip Tap Toe Jogjakarta; Sleman; On-site; IDR 27,552,000 - 55,104,000; Part time

Job summary

Tip Tap Toe Jogjakarta is seeking a Guest Relation Officer for a part-time, on-site role in Sleman, Yogyakarta. You will welcome guests, manage reservations, guide guests to tables, and coordinate with the service team to handle special requests. Flexibility for evenings, weekends, and holidays is expected.

Excellent communication and customer service skills are essential, with experience in restaurants or hospitality preferred. Indonesian language required; basic English is a plus.

Qualifications

• Strong interpersonal and communication skills for diverse guests.
• Customer service and hospitality experience in guest-facing roles.
• Organizational and multitasking abilities for reservations and seating.
• Problem-solving and conflict-resolution skills for guest concerns.
• Basic administrative and computer skills, familiarity with reservation or POS systems.
• Professional appearance and reliability in a fast-paced restaurant environment.
• On-site work availability in Sleman, including evenings and weekends.
• Experience in restaurants, hotels, or customer service is preferred; Indonesian required, English a plus.

Responsibilities

• Welcome guests and guide them to their tables.
• Manage reservations and seating arrangements to ensure smooth flow.
• Respond to inquiries and coordinate with service staff for special requests or events.
• Record guest details and assist with basic administrative tasks.
• Promote menu items and special offers to guests.
• Handle guest feedback promptly and professionally.

Skills

Interpersonal skills

Customer service

Organizational skills

Problem solving

Administrative tasks

Punctual and reliable

On-site work

Restaurant/hospitality experience

Indonesian language

Conversational English

Job description

Company Description

Tip Tap Toe Jogjakarta is a vibrant dining destination in Sleman, Yogyakarta, known for its warm, welcoming atmosphere and consistently delicious menu. The restaurant focuses on thoughtfully prepared dishes made with fresh ingredients, offering quality food and great drinks for a wide range of occasions. Guests experience attentive, friendly service from a team that is genuinely passionate about making everyone feel at home. Whether visitors come for a casual lunch, romantic dinner, or special event, Tip Tap Toe aims to deliver an unforgettable experience. It is regarded as a must-visit spot for those seeking a lively ambiance and excellent hospitality in Sleman.

Role Description

The Guest Relation Officer is responsible for welcoming guests, managing reservations, and ensuring a smooth and pleasant dining experience from arrival to departure. This part-time, on-site role in Sleman includes greeting guests, guiding them to their tables, responding to inquiries, and coordinating with the service team to handle special requests or events. The role involves managing guest feedback, addressing concerns promptly, and maintaining a professional, approachable presence at all times. The Guest Relation Officer also supports basic administrative tasks such as recording guest details, assisting with table management, and helping promote menu items and special offers. Flexibility to work evenings, weekends, and holidays is expected.

Qualifications

• Strong interpersonal and communication skills, with the ability to interact confidently and respectfully with diverse guests.
• Customer service and hospitality skills, including experience in guest-facing roles and a focus on creating positive guest experiences.
• Organizational and multitasking abilities, such as managing reservations, coordinating seating, and supporting event arrangements.
• Problem-solving and conflict resolution skills, with the capacity to handle guest concerns calmly and professionally.
• Basic administrative and computer skills, including familiarity with reservation or point-of-sale systems.
• Professional appearance and demeanor, with attention to punctuality and reliability.
• Ability to work on-site in Sleman and adapt to a fast-paced restaurant environment, including evenings and weekends.
• Previous experience in restaurants, hotels, or customer service is preferred; proficiency in Indonesian and conversational English is an advantage.