Admin Sales

Cv Berkat; Indonesia; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

Hyatt Regency Yogyakarta is seeking a Guest Services professional who will ensure exceptional service for Mandarin-speaking guests. The role focuses on maintaining smooth reception operations within the Rooms Division and delivering a consistent, high-quality guest experience.

Ideal candidates will be fluent in Mandarin, have a hospitality or tourism degree, at least one year in hotel operations, knowledge of Opera system, and strong customer service and interpersonal skills.

Qualifications

• Fluent in Mandarin Chinese (spoken and written) with the ability to communicate effectively with Mandarin-speaking guests.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Min 1 year of work experience in hotel operations.
• Preferable know Opera system.
• Good customer service, communications, and interpersonal skills are a must.

Responsibilities

• Provide an excellent and consistent level of service to guests.
• Contribute to the smooth and efficient running of the Reception within the Rooms Division.

Skills

Mandarin Chinese

Guest service

Interpersonal skills

Education

Hospitality or Tourism management degree/diploma

Tools

Opera system

Job description

Description: You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division

Qualifications:

• Fluent in Mandarin Chinese (spoken and written) with the ability to communicate effectively with Mandarin-speaking guests.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Min1-year year work experience in hotel operations.
• Preferable know opera system
• Good customer service, communications, and interpersonal skills are a must.

Primary Location: ID-JW-Yogyakarta

Organization: Hyatt Regency Yogyakarta

Job Level: Full-time

Job: Guest Services

Req ID: YOG

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.