Daily Worker - Guest Relation Officer

Novotel Inle Lake Myat Min; Indonesia; On-site; IDR 36,000,000 - 72,000,000; Full time

Job summary

25hours Hotel Jakarta The Oddbird is seeking a Guest Relations Officer to be the friendly face at the front desk, delivering warm, personalized service to every guest.

In this role you will welcome guests at check-in/check-out, promote dining options and hotel facilities, and coordinate with other departments to ensure smooth operations and memorable stays. A true team player with strong English communication is preferred.

Qualifications

• Diploma/degree in Tourism or Hospitality or equivalent hands-on experience.
• At least 1 year in a guest-facing hospitality role.
• Proficiency in English, written and spoken.
• Other languages a plus.

Responsibilities

• Greet guests during check-in/check-out and manage cashiering.
• Promote hotel facilities, dining options, and services.
• Personalize service for VIPs and repeat guests.
• Answer guest questions and coordinate with departments.
• Keep guest records updated with preferences and history.
• Handle calls, messages, and mail professionally.
• Stay informed about hotel services and emergency procedures.
• Maintain appearance, punctuality, and a positive attitude.
• Assist with other duties as needed as part of the team.

Skills

Guest-facing hospitality

English communication

Team player

Attention to detail

Education

Diploma or degree in Tourism/ Hospitality

Job description

Company Description

PARADISE OF PARADOXES.

25hours Hotel Jakarta The Oddbird is an unconventional, locale story-driven hotel where business meets creative arts, culture, wellness and gastronomy. Nestled in Sudirman Central Business District Jakarta, rising above Ashta Lifestyle Mall, the property features 210 rooms, 135 serviced apartments, vibrant social spaces, lively restaurants and creative corners, designed to welcome anyone to “Come as You Are”.

Job Description

Front Office Operations

As our Guest Relations Officer, you'll be the friendly face of our hotel! You'll handle all the essentials that keep our guests happy and our operations running smoothly.

• Welcome guests with a smile during check-in and check-out, manage cashiering, and get them set up with their room keys.
• Get the word out about our amazing facilities, dining options, and services—you'll be surprised how much guests appreciate the recommendations!
• Go the extra mile for our VIPs and repeat guests by reviewing arrival lists, prepping personalized welcome touches, and making sure they feel special.
• Be the go-to person for guest questions, concerns, and requests—you'll coordinate with other departments to make things happen quickly and smoothly.
• Keep our guest records accurate and up-to-date, including notes on preferences and history so we can deliver that personal touch every time.
• Handle phone calls, messages, and mail with professionalism and warmth, while keeping guest privacy and confidentiality locked down tight.
• Stay sharp on hotel services, facilities, and emergency procedures—you'll attend briefings and training to stay in the loop.
• Show up ready to work: on time, in uniform, well-groomed, and with a positive attitude. You'll also keep an eye out for anything suspicious and report it to Security or the Duty Manager.
• Pitch in with other duties as needed—we're a team, and we all pitch in to make things work.

Qualifications

What You'll Bring to the Table

• A diploma or degree in Tourism, Hospitality Management, or similar field (or equivalent hands-on experience)
• At least 1 year working in a guest-facing hospitality role
• Strong English communication skills-both written and spoken
• Bonus points if you speak other languages or know the local lingo!

Your Vibe & Skills

• You're a natural communicator who genuinely enjoys connecting with people
• Detail-oriented with a service-first mindset-you notice what matters to guests
• A team player who's ready to jump in and help wherever needed
• Self-motivated, upbeat, and ready to bring positive energy every shift
• You take pride in your appearance and professionalism- it shows in everything you do

Additional Information

In compliance with employment laws in Indonesia, this position is only open to Indonesians.