Guest Relation Officer

Mercure Hotels; Indonesia; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Mercure Hotels in Denpasar is seeking a Guest Relations Officer to enhance guest experience at our premier property. You will be the primary contact, ensuring needs are met before, during, and after a guest stays with us.

Responsibilities include welcoming guests, sharing information about services and local attractions, and proactively engaging with guests to tailor experiences and foster repeat visits. Join our team to deliver warm hospitality and personalized service.

Responsibilities

• Welcome guests and provide information about hotel services, facilities, and local attractions in Denpasar.
• Proactively engage with guests to understand their needs and preferences, ensuring a comfortable and enjoyable stay.

Job description

Our client is seeking a warm, engaging, and highly organized Guest Relations Officer to enhance the guest experience at their premier establishment in Denpasar . You will be the primary point of contact for guests, ensuring their needs are met before, during, and after their stay. This role involves anticipating guest needs, resolving issues promptly, and fostering a welcoming atmosphere that encourages repeat business. Join our team in Denpasar and play a key role in delivering exceptional hospitality and personalized service.

Key Responsibilities

• Welcome guests and provide information about hotel services, facilities, and local attractions in Denpasar .
• Proactively engage with guests to understand their needs and preferences, ensuring a comfortable and enjoyable stay.
• Handle guest