Guest Experience Coordinator

Mad Monkey Hostels; Kuta Selatan; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

A vibrant hostel company in Bali is seeking a friendly and organized Receptionist. This role involves welcoming guests, managing bookings, and ensuring guest satisfaction. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to multitask. You will play a crucial role in maintaining a positive atmosphere and upholding the hostel's health and safety standards. Flexibility for shifts, weekends, and holidays is essential.

Qualifications

• Previous experience as a Receptionist or in Customer Service is preferred.
• Experience in hotels, hostels, or similar environments.
• Ability to work independently and collaboratively.

Responsibilities

• Greet guests warmly and attend to their inquiries.
• Inform guests about services, tours, and accommodation rates.
• Make reservations and process cancellations immediately.
• Build rapport with guests and address complaints courteously.
• Maintain comprehensive records of guest bookings and billings.
• Keep the reception area clean and orderly.

Skills

Excellent communication skills

Attention to detail

Ability to multitask

Cash handling experience

Job description

A vibrant hostel company in Bali is seeking a friendly and organized Receptionist. This role involves welcoming guests, managing bookings, and ensuring guest satisfaction. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to multitask. You will play a crucial role in maintaining a positive atmosphere and upholding the hostel's health and safety standards. Flexibility for shifts, weekends, and holidays is essential.