Guest Experience Host - Front Desk & Concierge

Hyatt Hotels Corporation; Gondangdia; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Grand Hyatt Jakarta is seeking a Front Office Host to deliver exceptional guest services across reception, executive floor, and concierge. This full-time local role reports to the Front Office team and offers an engaging entry-level path in a renowned hotel group.

You will greet guests, assist with check-in/check-out, handle inquiries, and coordinate with other departments to ensure memorable stays. Indonesian nationals preferred; hospitality degree and customer-focused skills are a plus.

Qualifications

• Indonesian nationality.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.

Responsibilities

• Provide an excellent and consistent level of service to customers.
• Assist with guest services in reception, executive floor, communication center or concierge.

Skills

Customer service

Interpersonal skills

Communication

Education

Hospitality or Tourism management degree

Job description

Grand Hyatt Jakarta is seeking a Front Office Host to deliver exceptional guest services across reception, executive floor, and concierge. This full-time local role reports to the Front Office team and offers an engaging entry-level path in a renowned hotel group.

You will greet guests, assist with check-in/check-out, handle inquiries, and coordinate with other departments to ensure memorable stays. Indonesian nationals preferred; hospitality degree and customer-focused skills are a plus.