Guest Experience Expert

The Ritz-Carlton Hotel Company, L.L.C.; Jakarta Pusat; On-site; IDR 36,000,000 - 60,000,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Jakarta is seeking a Guest Experience Expert to deliver a memorable guest journey from check-in to check-out. You will be empowered to take initiative, handle a range of guest requests, complete reports, and share local highlights to enrich the stay.

This non-management, full-time role requires professionalism, a high school diploma or GED, and dedication to maintaining The Ritz-Carlton Gold Standards in every interaction with guests and colleagues.

Qualifications

• Customer service oriented and guest-focused.
• Ability to communicate clearly with guests and team members.
• Able to move around and stand for extended periods.

Responsibilities

• Assist guests with arrival, check-in, and requests to enhance stay experience.
• Process operational tasks, prepare reports, and support daily hotel operations.
• Share highlights of local area with guests and provide personalized recommendations.
• Uphold The Ritz-Carlton Gold Standards and maintain professional appearance and conduct.

Skills

Guest service

Communication

Multitasking

Education

High school diploma or GED equivalent

Job description

Additional Information

Job Number 26140479

Job Category Rooms & Guest Services Operations

Location Jalan Jendral Sudirman Kav 52-53, Sudirman Central Business District (SCBD), Jakarta Daera 12190, Indonesia VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.