Guest Experience & Service Quality Specialist

Paxocean Group; Batam; On-site; IDR 83,700,000 - 117,180,000; Full time

Job summary

Four Points by Sheraton Batam is seeking a Guest Service Expert for our Food & Beverage team at Batam. You will be involved in serving guests, coordinating with kitchen staff, and maintaining a clean, professional dining environment to ensure a memorable guest experience.

Minimum education requires a high school diploma or GED, with less than one year related work experience and no supervisory duties. No certifications are required at this time, and the role is full-time on-site.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assist in setting tables and serving guests to ensure a memorable dining experience.
• Communicate effectively with kitchen and service staff to coordinate orders and timing.
• Maintain cleanliness and organization of dining areas and service stations.
• Uphold safety, quality standards, and Marriott policies and procedures.

Education

High school diploma or GED equivalent

Job description

Four Points by Sheraton Batam is seeking a Guest Service Expert for our Food & Beverage team at Batam. You will be involved in serving guests, coordinating with kitchen staff, and maintaining a clean, professional dining environment to ensure a memorable guest experience.

Minimum education requires a high school diploma or GED, with less than one year related work experience and no supervisory duties. No certifications are required at this time, and the role is full-time on-site.