Guest Experience & Operations Leader

Park Hyatt Los Cabos at Cabo del Sol; Provinsi Bali; On-site; IDR 200,880,000 - 267,840,000; Full time

Job summary

Andaz Bali invites you to join our team as a Duty Manager, coordinating daily operations to ensure a seamless guest stay in our Balinese resort. Indonesian applicants only, with a minimum of two years in a similar role, preferred familiarity with Opera Cloud, Medallia, and Hotsos.

You will lead cross-department interactions to uphold service standards and guest satisfaction, contributing to a memorable Andaz Bali experience in Sanur.

Qualifications

• Indonesian applicants only.
• Minimum 2 years experience in the same position.
• Experience with Opera Cloud, Medallia, Hotsos and related systems.
• Strong guest interaction and problem-solving mindset.
• Ability to coordinate with multiple departments to achieve results.

Responsibilities

• Oversee daily operations and ensure a smooth guest experience.
• Collaborate with departments to maintain service standards.

Skills

Guest interaction

Problem solving

Communication

Inter-department liaison

Social conversation

Tools

Opera Cloud

Medallia

Hotsos

Job description

Andaz Bali invites you to join our team as a Duty Manager, coordinating daily operations to ensure a seamless guest stay in our Balinese resort. Indonesian applicants only, with a minimum of two years in a similar role, preferred familiarity with Opera Cloud, Medallia, and Hotsos.

You will lead cross-department interactions to uphold service standards and guest satisfaction, contributing to a memorable Andaz Bali experience in Sanur.