Guest Experience Leader — Japanese Speaker

Peoplyee; Cikarang; On-site; IDR 600,000,000 - 1,000,000,000; Full time

Job summary

Four Points by Sheraton Cikarang is seeking a Hotel Manager to act as the strategic business leader of property operations and to serve as General Manager in their absence. The role covers Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, F&B and Event Management, with direct reports at the Executive Committee level.

The candidate should have prior Indonesia experience in hotel management, preferably with pre-opening or

Qualifications

• 2-year degree in business, hotel or related field as applicable.
• Bachelor's degree in business, hotel and restaurant management or related major.

Responsibilities

• Lead operations across front office, housekeeping, maintenance, F&B, and events to meet brand standards.
• Manage profitability, budgets and financial performance with executive committee.
• Drive guest satisfaction, operational excellence and brand initiatives.
• Lead HR activities, recruit and develop leadership talent, ensure service culture.

Skills

Bahasa Indonesia

Education

2-year degree in Business Administration/Hotel Management

Bachelor's degree in Business Administration/Hotel Management

Job description

Four Points by Sheraton Cikarang is seeking a Hotel Manager to act as the strategic business leader of property operations and to serve as General Manager in their absence. The role covers Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, F&B and Event Management, with direct reports at the Executive Committee level.

The candidate should have prior Indonesia experience in hotel management, preferably with pre-opening or