Community Development & Csr Strategist

PT SURYA SEMESTA INTERNUSA TBK; Subang; Vor Ort; IDR 350.000.000 - 650.000.000; Vollzeit

Zusammenfassung

Four Points by Sheraton Cikarang seeks an experienced Hotel Manager to lead property operations, including front desk, F&B, Housekeeping and engineering, ensuring brand standards and financial performance.

The ideal candidate has Indonesian work experience, pre-opening or conversion experience, and strong Bahasa Indonesia communications, with a track record in guest satisfaction and team leadership.

Qualifikationen

• 2-year degree in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in management operations.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in management operations.
• Pre-opening/conversion experience is preferred.

Aufgaben

• Drive profitability and manage departmental budgets across Front Office, F&B, Housekeeping, and Engineering.
• Lead property operations teams and execute the brand service strategy to meet guest needs and revenue goals.
• Collaborate with executive leadership to align operations with strategic plans and deliver exceptional guest experiences.

Ausbildung

2-year degree in Business Admin

4-year degree in Business Admin

Jobbeschreibung

Hotel Manager - Four Points by Sheraton Cikarang

Job Description

Additional Information

Job Number

Job Category Property Leadership

Location Jl. Pollux Chadstone Superblock JL, Cibarusah Pasirsari, Cikarang Kabup, Indonesia

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Management

*_Note: Position is based at Four Points by Sheraton Cikarang. Location information will be updated once the location code is available in the system._

HOTEL DESCRIPTION

Four Points by Sheraton Cikarang features 238 guestrooms and suites and offers an all-day dining restaurant, café and bar, as well as a fitness center and function room, providing approximately 170 sqm of event space.

Strategically located in the heart of the Cikarang industrial corridor, the hotel is situated directly opposite the West Cikarang Toll Gate along the Jakarta-Cikampek Toll Road, providing convenient access to Jakarta, Karawang, and Bandung. The hotel is integrated with Pollux Chadstone Mall within a mixed-use development comprising four residential towers above a multi-level retail podium.

The hotel is located approximately 10 km from Cikarang Station and 70 km from Soekarno-Hatta International Airport. Nearby attractions include Delta Silicon Industrial Park, Cikarang Dry Port, Jababeka Golf & Country Club, and AEON Mall Deltamas.

Renovations will be carried out in phases and remaining are expected to be fully completed by Q1 2029.

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.

CANDIDATE PROFILE

The ideal candidate for this role would have previous work experience in Indonesia as a Hotel Manager, preferably with pre-opening/ conversion experiences. Candidate is required to be proficient in communicating in Bahasa Indonesia.

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area.
• OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Reviews financial reports and statements to determine how Operations is performing against budget.
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
• Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
• Makes and executes key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations

• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

• Establishes a vision for product and service delivery on property.
• Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

• Observes service behaviors of employees and providing feedback to individuals and/or managers.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Stays knowledgeable of leadership talent in the property.
• Fosters employee commitment to providing excellent service, participating in daily stand- up meetings and models desired service behaviors in all interactions with guests and employees.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.