Guest Experience Leader

The Ritz-Carlton Hotel Company, L.L.C.; Jakarta Pusat; On-site; IDR 180,000,000 - 420,000,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Jakarta, Indonesia seeks a Hotel Operations Manager to oversee guest services and front desk operations, ensuring a seamless, luxury guest experience across the lobby and public spaces.

Responsibilities include directing guest flow, resolving service issues, supervising staff, and upholding the highest standards of hospitality in a luxury property. Schedule is full-time and on-site at the Jakarta location.

Qualifications

• Education requirements as listed: high school diploma or GED; 1 year guest services/front desk experience OR a 2-year degree with no work experience required.

Responsibilities

• Leads and supports front desk and guest services operations, guiding staff and ensuring honest, courteous service.
• Monitors day-to-day operations to meet customer expectations and maintain high service standards.
• Assists in energy conservation efforts and safety compliance during property tours and daily activities.
• Participates in interviewing and hiring of staff and provides guidance to subordinates.
• Handles guest issues, complaints, and escalations to protect guest satisfaction and property reputation.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or Hospitality/Business Administration

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Jakarta, Indonesia seeks a Hotel Operations Manager to oversee guest services and front desk operations, ensuring a seamless, luxury guest experience across the lobby and public spaces.

Responsibilities include directing guest flow, resolving service issues, supervising staff, and upholding the highest standards of hospitality in a luxury property. Schedule is full-time and on-site at the Jakarta location.