Senior Concierge: VIP Guest Experiences & Local Access

The Ritz-Carlton Hotel Company, L.L.C.

Jakarta Pusat

On-site

IDR 200,880,000 - 357,120,000

Full time

8 days ago

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Job summary

The Ritz-Carlton, Jakarta is seeking a dedicated Concierge Manager to support all concierge functions in line with hotel standards. You will lead a service-focused team, anticipate guest needs, and coordinate with other departments to ensure a memorable stay for every guest.

This role requires strong communication, an eye for detail, and proven hospitality experience. You will maintain sources for local attractions, arrange services, and uphold The Ritz-Carlton Gold Standards to deliver

Qualifications

High school diploma or GED; 2 years experience in guest services, front desk, or related area.
2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required.

Responsibilities

Coordinates day-to-day operations, ensuring quality, standards and guest expectations are met daily.
Develops goals and plans to prioritize, organize, and accomplish work.
Supports concierge team to focus on critical operations, driving guest satisfaction and financial results.
Maintains awareness of hotel daily operations and events to deliver seamless service.
Provides information and recommendations for local attractions, dining, and services.
Ensures concierge team adheres to hotel policies and delivers total guest satisfaction.