Guest Experience Lead & Housekeeping Coordinator

Hilton; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 94,860,000; Full time

Benefits offered by this job

Fully remote work arrangement

Health benefits

Travel discounts

Job summary

Hilton in Surabaya is seeking a Guest Experience Expert to frontline hospitality. You will check in guests, handle payments, manage check-outs, and respond to guest requests while coordinating with Housekeeping to ensure room readiness.

This on-site, non-management position requires a high school diploma or GED and offers a competitive monthly salary with performance bonuses, health benefits, and access to exclusive travel perks.

Qualifications

• High school diploma or GED is required.
• No related work experience expected.
• No supervisory experience required.

Responsibilities

• Process guest check-ins by confirming reservations and issuing keys.
• Handle payments including room charges and cash or cards.
• Process check-outs and resolve late or disputed charges.
• Answer calls, record requests, and coordinate with housekeeping for readiness.
• Inform guests about local areas of interest and parking procedures.

Skills

Guest service mindset

Communication

Education

High school diploma or GED

Job description

Hilton in Surabaya is seeking a Guest Experience Expert to frontline hospitality. You will check in guests, handle payments, manage check-outs, and respond to guest requests while coordinating with Housekeeping to ensure room readiness.

This on-site, non-management position requires a high school diploma or GED and offers a competitive monthly salary with performance bonuses, health benefits, and access to exclusive travel perks.