Executive Housekeeper: Lead 5-Star Hospitality & Team Excellence

Hilton; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

Hilton Surabaya seeks an Executive Housekeeper to lead all housekeeping operations, uphold the highest cleanliness and guest-ready standards, and manage budget, staffing, and schedules. You will foster a culture of excellence, guide a professional team, and ensure safety and compliance across rooms, public spaces, and facilities.

You will collaborate with other departments to deliver memorable guest experiences, drive continuous improvement, and maintain Hilton’s reputation for warm hospitality

Qualifications

• Extensive experience in housekeeping management.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a commitment to quality.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Proficiency in budgeting and financial management.

Responsibilities

• Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation
• Ensure high quality standards: Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas
• Collaborate on improvement projects: Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
• Uphold regulatory compliance: Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies

Skills

Leadership

Communication

Team management

Attention to detail

Job description

Hilton Surabaya seeks an Executive Housekeeper to lead all housekeeping operations, uphold the highest cleanliness and guest-ready standards, and manage budget, staffing, and schedules. You will foster a culture of excellence, guide a professional team, and ensure safety and compliance across rooms, public spaces, and facilities.

You will collaborate with other departments to deliver memorable guest experiences, drive continuous improvement, and maintain Hilton’s reputation for warm hospitality