Guest Experience Coordinator (FINNS Beach Club)

FINNS Global Limited; Provinsi Bali; On-site; IDR 167,400,000 - 279,000,000; Full time

Benefits offered by this job

An opportunity to work in a world-renw

Growing your skills and the company's内

Fast growing company

BPJS and insurance Mandiri healthcare

Job summary

FINNS Beach Club Bali is seeking a detail-oriented Guest Experience Coordinator to support the GEM team and ensure exceptional guest journeys. You will manage guest data, assist VIP guests, and collect feedback to raise service standards, while collaborating with Front of House, Reservations, and Event teams.

Experience in administrative roles and a customer-facing hospitality background, plus fluency in English and Bahasa Indonesia, are required.

Qualifications

• Proven experience in administrative roles, data management, scheduling and workflow coordination.
• Proven experience in customer service, hospitality, or guest-facing roles.
• Fluent in English and Bahasa Indonesia.
• Excellent interpersonal and communication skills.
• Confident, service-minded and solution-oriented.
• Professional appearance and positive attitude.
• Ability to multitask and work under pressure in a fast-paced environment.
• Willing to work flexible hours, including weekends and holidays.

Responsibilities

• Manage daily GEMs administrative duties, including guest log sheets, incident reports, and feedback databases.
• Serve as a primary point of contact for VIP guests, special requests, and high-priority inquiries.
• Proactively collect and analyze guest feedback to continually elevate service standards.
• Coordinate with Front of House, Reservations, and Event teams to ensure flawless guest journeys.
• Resolve guest complaints and feedback swiftly with grace and professionalism.
• Track, compile, and distribute daily/weekly Guest Satisfaction & Net Promoter Score (NPS) reports to management.
• Maintain organized digital filing systems for VIP profiles, guest preferences, and internal department memos.

Skills

Data management

Scheduling

Customer service

Multitasking

English

Bahasa Indonesia

Job description

Guest Experience Coordinator (FINNS Beach Club)

Guest Experience Coordinator (FINNS Beach Club)

Description

FINNS Beach Club is looking for an organized, proactive professional Guest Experience Coordinator. The Guest Experience team at FINNS Bali is responsible for delivering a world-class, personalized service experience to all guests throughout their journey. As representatives of FINNS, the Guest Experience team plays a key role in building loyalty and exceeding expectations.

Summary

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities

• Manage daily GEMs administrative duties, including guest log sheets, incident reports, and feedback databases.
• Serve as a primary point of contact for VIP guests, special requests, and high-priority inquiries.
• Proactively collect and analyze guest feedback to continually elevate service standards.
• Coordinate with Front of House, Reservations, and Event teams to ensure flawless guest journeys.
• Resolve guest complaints and feedback swiftly with grace and professionalism.
• Track, compile, and distribute daily/weekly Guest Satisfaction & Net Promoter Score (NPS) reports to management.
• Maintain organized digital filing systems for VIP profiles, guest preferences, and internal department memos.

Qualifications

• Proven experience in administrative roles, specializing in data management, scheduling, and workflow coordination.
• Proven of experience in a customer service, hospitality, or guest-facing role.
• Fluent in English and Bahasa Indonesia.
• Excellent interpersonal and communication skills.
• Confident, service-minded, and solution-oriented personality.
• Professional appearance and positive attitude.
• Ability to multitask and work under pressure in a fast-paced environment.
• Willing to work flexible hours, including weekends and holidays.

Perks and benefits:

• An opportunity to work in a world-renowned beach club
• Growing your skills and the possibility of growing within the company
• Fast growing company
• BPJS and insurance Mandiri healthcare