Guest Relations Officer (FINNS Beach Club)

Finnsbali; Tibubeneng; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

World-renowned beach club

Career growth opportunities

Competitive salary package

FINNS Bali Membership

BPJS and Mandiri healthcare insurance

Job summary

FINNS Bali is seeking a Guest Experience team member to greet guests, provide information on club facilities, events and promotions, and deliver personalized service that makes every visit memorable.

You will coordinate with F&B, Front Office, Retail and Entertainment to ensure seamless service, assist with arrivals and reservations, monitor guest satisfaction, handle complaints with diplomacy, and uphold FINNS’ standards of excellence with a professional appearance and a flexible schedule.

Qualifications

• Proven experience in a customer service, hospitality, or guest-facing role.
• Fluent in English.
• Excellent interpersonal and communication skills.
• Confident, service-minded, and solution-oriented personality.
• Professional appearance and positive attitude.
• Ability to multitask and work under pressure in a fast-paced environment.
• Willing to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and engage guests with a professional and welcoming attitude.
• Provide accurate information on club facilities, membership, events, and promotions.
• Assist with guest arrivals, special requests, and personalized service delivery.
• Coordinate with internal departments (F&B, Front Office, Retail, Entertainment, Security) to ensure seamless service.
• Monitor guest satisfaction through direct engagement and proactive feedback collection.
• Support walk-in and reservation processes, including queue and crowd management.
• Handle guest complaints or service failures with diplomacy and professionalism.
• Maintain cleanliness, order, and presentation standards in all guest-facing areas.
• Ensure all guest data, feedback, and interactions are properly recorded for service tracking and improvement.
• Participate in daily briefings, team coordination, and service evaluations.
• Uphold FINNS’ standards of excellence, hospitality, and brand identity in every interaction.

Skills

Customer service

Hospitality

English proficiency

Interpersonal skills

Job description

The Guest Experience team at FINNS Bali is responsible for delivering a world-class, personalized service experience to all guests throughout their journey. As representatives of FINNS, the Guest Experience team plays a key role in building loyalty and exceeding expectations.

Summary

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

• Greet and engage guests with a professional and welcoming attitude.
• Provide accurate information on club facilities, membership, events, and promotions.
• Assist with guest arrivals, special requests, and personalized service delivery.
• Coordinate with internal departments (F&B, Front Office, Retail, Entertainment, Security) to ensure seamless service.
• Monitor guest satisfaction through direct engagement and proactive feedback collection.
• Support walk-in and reservation processes, including queue and crowd management.
• Handle guest complaints or service failures with diplomacy and professionalism.
• Maintain cleanliness, order, and presentation standards in all guest-facing areas.
• Ensure all guest data, feedback, and interactions are properly recorded for service tracking and improvement.
• Participate in daily briefings, team coordination, and service evaluations.
• Uphold FINNS’ standards of excellence, hospitality, and brand identity in every interaction.

• Proven of experience in a customer service, hospitality, or guest-facing role.
• Fluent in English.
• Excellent interpersonal and communication skills.
• Confident, service-minded, and solution-oriented personality.
• Professional appearance and positive attitude.
• Ability to multitask and work under pressure in a fast-paced environment.
• Willing to work flexible hours, including weekends and holidays.

Perks and benefits:

• An opportunity to work in a world-renowned beach club
• Growing your skills and the possibility of growing within the company
• Fast growing company
• Competitive salary package
• FINNS Bali Membership
• BPJS and insurance Mandiri healthcare