Guest Experience Coordinator

Finns Beach Club; Provinsi Bali; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

FINNS Beach Club Bali is seeking an organized, proactive Guest Experience Coordinator to deliver world-class, personalized service to guests throughout their journey. The role sits within the Guest Experience team, driving loyalty and exceeding expectations in Bali's vibrant hospitality scene.

You will manage daily administrative tasks, coordinate with Front of House, Reservations and Events, and analyze guest feedback to continually elevate standards.

Qualifications

• Proven experience in administrative roles with data management and scheduling.
• Experience in customer service, hospitality, or guest-facing roles.
• Fluent in English and Bahasa Indonesia.
• Excellent interpersonal and communication skills.
• Confident, service-minded, and solution-oriented.
• Professional appearance and positive attitude.
• Ability to multitask and work under pressure in a fast-paced environment.
• Willing to work flexible hours, including weekends and holidays.

Responsibilities

• Manage daily GEMs administrative duties, including guest log sheets, incident reports, and feedback databases.
• Serve as a primary point of contact for VIP guests, special requests, and high-priority inquiries.
• Proactively collect and analyze guest feedback to continually elevate service standards.
• Coordinate with Front of House, Reservations, and Event teams to ensure flawless guest journeys.
• Resolve guest complaints and feedback swiftly with grace and professionalism.
• Track, compile, and distribute daily/weekly Guest Satisfaction & Net Promoter Score (NPS) reports to management.
• Maintain organized digital filing systems for VIP profiles, guest preferences, and internal department memos.

Skills

Administrative experience

Data management

Scheduling

Workflow coordination

Customer service

Hospitality

Guest-facing

English

Bahasa Indonesia

Job description

FINNS Beach Club is looking for an organized, proactive professional Guest Experience Coordinator. The Guest Experience team at FINNS Bali is responsible for delivering a world-class, personalized service experience to all guests throughout their journey. As representatives of FINNS, the Guest Experience team plays a key role in building loyalty and exceeding expectations.

Summary

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities

Manage daily GEMs administrative duties, including guest log sheets, incident reports, and feedback databases.

Serve as a primary point of contact for VIP guests, special requests, and high-priority inquiries.

Proactively collect and analyze guest feedback to continually elevate service standards.

Coordinate with Front of House, Reservations, and Event teams to ensure flawless guest journeys.

Resolve guest complaints and feedback swiftly with grace and professionalism.

Track, compile, and distribute daily/weekly Guest Satisfaction & Net Promoter Score (NPS) reports to management.

Maintain organized digital filing systems for VIP profiles, guest preferences, and internal department memos.

Qualifications

Proven experience in administrative roles, specializing in data management, scheduling, and workflow coordination.

Proven of experience in a customer service, hospitality, or guest-facing role.

Fluent in English and Bahasa Indonesia.

Excellent interpersonal and communication skills.

Confident, service-minded, and solution-oriented personality.

Professional appearance and positive attitude.

Ability to multitask and work under pressure in a fast-paced environment.

Willing to work flexible hours, including weekends and holidays.

First business in Bali was a travel company, Bali Res Centre but soon followed the vision for Semara Resort & Spa, in Seminyak. The Semara team project managed the design, construction and interiors of the boutique resort which included Cubby House Kids Club, Semara Spa, and The Deck Sports Bar. Semara Collection owned and managed this highly successful business until February 2015 when sold to a Singapore based company.

In 2011 Semara Collection added Semara Luxury Villa Resort and Finns Beach Club to the portfolio. This properties construction was not yet complete after 5 years. The Semara team completed the build and opened the resort and beach club by September 2011 (9 months).

This property currently remains under Semara management and is now recognized internationally as one of Bali's best luxury villa properties, wedding venues and beach clubs.

The rapid growth has not slowed with the addition of Canggu Club in June 2013. Previously a member's only club the leisure and entertainment venue now is open to the public.

Semara also owns and manages Semara Beach House, one of Bali’s original villa located absolute beachfront on Pantai Berawa, Canggu. It is at this same location that a new beach club is under name FINNS BEACH CLUB starting open on June 2016,

On 1st June 2017 CANGGU CLUB re branding to become FINNS RECREATION CLUB.

First business in Bali was a travel company, Bali Res Centre but soon followed the vision for Semara Resort & Spa, in Seminyak. The Semara team project managed the design, construction and interiors of the boutique resort which included Cubby House Kids Club, Semara Spa, and The Deck Sports Bar. Semara Collection owned and managed this highly successful business until February 2015 when sold to a Singapore based company.

In 2011 Semara Collection added Semara Luxury Villa Resort and Finns Beach Club to the portfolio. This properties construction was not yet complete after 5 years. The Semara team completed the build and opened the resort and beach club by September 2011 (9 months).

This property currently remains under Semara management and is now recognized internationally as one of Bali's best luxury villa properties, wedding venues and beach clubs.

The rapid growth has not slowed with the addition of Canggu Club in June 2013. Previously a member's only club the leisure and entertainment venue now is open to the public.

Semara also owns and manages Semara Beach House, one of Bali’s original villa located absolute beachfront on Pantai Berawa, Canggu. It is at this same location that a new beach club is under name FINNS BEACH CLUB starting open on June 2016,

On 1st June 2017 CANGGU CLUB re branding to become FINNS RECREATION CLUB.