GM for FnB Multi Brand

PT. KANVAS MITRA AKTIVA; Kota Medan ᯔᯩᯑᯉ᯲; Vor Ort; IDR 520.000.000 - 900.000.000; Vollzeit

Zusammenfassung

Clapham is seeking a General Manager to lead all Medan operations across its four brands. You will be given real authority from day one to build the system, team, and standards.

You will report to the Founder/CEO with full Medan P&L, managing HR, finance, operations, purchasing, and marketing. The role requires 6+ years in F&B and willingness to live in Medan.

Qualifikationen

• Proven P&L experience including improving margins
• Experience leading multiple outlets (Area/Operations Manager)
• Strong cost control (POS, inventory, labour, food)
• English at intermediate level or higher

Aufgaben

• Build and own systems and processes for the Medan operation
• Hire, train and develop a high-performing team with clear successors
• Collaborate across HR, finance, purchasing, marketing and Jakarta teams
• Represent the brand with landlords, malls, suppliers and media in Medan

Kenntnisse

P&L management

Mult-outlet leadership

POS & cost control

English proficiency

Ausbildung

Bachelor's degree in Management/Business/Hospitality

Jobbeschreibung

About us

For seven years, Clapham has built four brands in Medan:

Mogul and M-Burger (burgers)

Bakeout (bakehouse)

me& (coffee)

We have 9 outlets, 1 bakery production facility, and about 150 people. We also operate in Jakarta. We are a premium brand. We grow through quality and consistency, not discounts or trends.

The role

We are looking for a General Manager to lead all of our Medan operations.

This is a building role. You will not take over a finished system. You will build it. You will get real authority to do this, in writing, from day one.

You report directly to the Founder/CEO. The CEO is running Medan for now and will fully hand over on your join date. After that, Medan is yours: the P&L, the team, and the standards.

Scope

9 outlets across 4 brands, plus the bakery

About 150 staff

Full P&L responsibility for Medan

HR, finance operations, purchasing, and marketing in Medan report to you

What you will do

Solve problems at the root
Problems come up every day. Your job is to find out why they keep happening and fix the cause, not just the problem in front of you.

Build systems and processes
This is the most important part of the job. Standards must work even when you are not there. This means maintenance schedules, clear owners for every task, escalation rules with deadlines, and procedures that a new supervisor can follow on their own.

Build the team
Review the managers you inherit. Decide early and honestly who to keep, who to develop, and who to replace. Then hire and train to fill the gaps. Within 12 months, every key role should have a successor in training.

Work across teams
You will work closely with HR, finance, purchasing, marketing, and our Jakarta team. You need to get people to agree to changes, including people who do not report to you and who have been here longer than you. This needs patience, good listening, and the ability to disagree respectfully. We will test this in interviews and check it with references.

Represent the brands
You will be the face of Clapham with landlords, malls, suppliers, partners, media, the Medan F&B community, and guests. You should be comfortable speaking for the brand in public.

What we are looking for

Bachelor's degree in Management, Business, Hospitality, or similar

At least 6 years in F&B, including 3+ years managing multiple outlets (Area Manager, Operations Manager, or similar)

Proven experience turning around a team or operation that was not performing

Proven P&L experience, including improving margins without lowering quality

You build systems instead of relying on being present all the time

Strong skills in POS, inventory, food and labour cost control, and financial reports

High emotional intelligence and the ability to influence people

Comfortable representing a brand in public

English at intermediate level or higher

Willing to live and work in Medan

Premium or multi-brand F&B experience is a plus.