General Manager, Bakery & Café Ops — Growth & P&L Leader

Medor.id; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 189,720,000 - 223,200,000; Full time

Benefits offered by this job

Relocation support

Performance bonus

Job summary

Medor is assisting a Medan-based bakery and coffee shop client to recruit a General Manager who will drive profitability, oversee multi-outlet operations, and set strategic direction. The GM will manage P&L, budgeting, forecasting, and performance reporting while leading department heads and the chef responsible for bakery and production to ensure quality, service, and cost control.

Relocation support is negotiable; candidates with 3–5 years of F&B management experience and strong leadership,

Qualifications

• Bachelor’s degree in Business Management, Hospitality Management, Finance, Food & Beverage Management, or related field.
• 3–5 years of relevant F&B experience with demonstrated management responsibility.
• Experience in bakery, café, restaurant, or retail F&B operations; multi-outlet management preferred.
• Strong understanding of P&L management, budgeting, financial analysis, and cost control.
• Excellent leadership, communication, negotiation, and problem-solving skills.
• Proficient in Microsoft Excel and management reporting.
• English proficiency is preferred.
• Willing to be based in or relocate to Medan.

Responsibilities

• Develop and execute business plans, departmental targets, and initiatives to achieve sales and profitability objectives.
• Take ownership of P&L performance, budgeting, forecasting, cash-flow monitoring, and management reporting.
• Oversee outlet operations, ensuring consistent customer service, operational standards, and achievement of sales targets.
• Monitor food cost/HPP, labour costs, operating expenses, inventory accuracy, and waste; implement corrective actions when necessary.
• Coordinate with the chef responsible for bakery and production to align product availability, production planning, quality, and costing with business needs.
• Oversee purchasing, supplier negotiations, and supply-chain performance while maintaining approved raw-material specifications.
• Ensure effective stock planning, warehouse controls, and inventory transfers across production facilities and outlets.
• Maintain product quality, hygiene, food safety, and compliance with applicable business requirements.
• Lead department heads, establish clear KPIs, review performance, and support recruitment, training, and team development.
• Identify opportunities for business growth, including new outlets, sales channels, and B2B development.
• Ensure equipment and facilities are properly maintained to support reliable operations.
• Provide regular reports to management and shareholders covering financial performance, operations, risks, and improvement plans.

Skills

Leadership

P&L management

Budgeting

Financial analysis

Cost control

Communication

Negotiation

Problem-solving

Education

Bachelor’s degree

Tools

Microsoft Excel

Job description

Medor is assisting a Medan-based bakery and coffee shop client to recruit a General Manager who will drive profitability, oversee multi-outlet operations, and set strategic direction. The GM will manage P&L, budgeting, forecasting, and performance reporting while leading department heads and the chef responsible for bakery and production to ensure quality, service, and cost control.

Relocation support is negotiable; candidates with 3–5 years of F&B management experience and strong leadership,