GM

SONO Hotels & Resorts Asia; Kuta; On-site; IDR 1,084,795,000 - 1,627,192,000; Full time

Job summary

SONO Hotels & Resorts Asia seeks a strong, results-driven General Manager to lead operations in Bali, Indonesia. The role focuses on building high-performing teams, driving revenue growth, market share, and outstanding guest experiences, while upholding brand standards and financial performance.

The ideal candidate excels in leadership, commercial strategy, and stakeholder relationships, delivering operational efficiency and sustainable profitability across all hotel departments.

Qualifications

• Proven experience as a General Manager or in a senior hotel management position.
• Strong leadership skills with the ability to lead, motivate, and develop a high-performing team.
• Commercially driven with a focus on sales, revenue growth, market positioning, and business development.
• Strong understanding of hotel operations, financial performance, budgeting, and profitability.
• Excellent relationship-building, communication, and stakeholder management skills.
• Guest-centric mindset with a commitment to service excellence and operational efficiency.

Responsibilities

• Lead and oversee the overall hotel operations, ensuring operational excellence, service quality, and guest satisfaction.
• Provide strong leadership, direction, and motivation to all departments, fostering a high-performance and accountable team culture.
• Drive the hotel's commercial strategy, focusing on sales growth, revenue generation, market share, and business development.
• Identify new business opportunities, develop strategic partnerships, and strengthen relationships with key accounts, travel agents, corporate clients, and other business partners.
• Work closely with the Sales & Marketing and Revenue teams to maximize occupancy, ADR, RevPAR, and overall hotel profitability.
• Develop and execute annual business plans, budgets, and operational strategies in line with company objectives.
• Monitor financial performance, control operational costs, and ensure effective resource and manpower management.
• Lead, coach, and develop Department Heads, ensuring effective succession planning and talent development.
• Maintain strong relationships with hotel owners, management representatives, guests, and other key stakeholders.
• Ensure compliance with company policies, brand standards, local regulations, and established operational procedures.
• Drive continuous improvement initiatives to enhance hotel performance, productivity, and guest experience.
• Regularly report hotel performance, business challenges, and strategic recommendations to the Area Management team.

Skills

Leadership

Sales mindset

Stakeholder management

Guest-centric service

Communication

Job description

We are looking for a strong and results-driven leader who possesses either exceptional leadership capabilities with a proven ability to manage hotel operations and develop high-performing teams, or a strong sales and commercial mindset with the ability to drive revenue growth, increase market share, and improve overall business performance.

Key Requirements:

• Proven experience as a General Manager or in a senior hotel management position.
• Strong leadership skills with the ability to lead, motivate, and develop a high-performing team.
• Commercially driven, with a strong focus on sales, revenue growth, market positioning, and business development.
• Strong understanding of hotel operations, financial performance, budgeting, and profitability.
• Excellent relationship-building, communication, and stakeholder management skills.
• Guest-centric mindset with a commitment to service excellence and operational efficiency.

Key Resposibilities:

• Lead and oversee the overall hotel operations, ensuring operational excellence, service quality, and guest satisfaction.
• Provide strong leadership, direction, and motivation to all departments, fostering a high-performance and accountable team culture.
• Drive the hotel's commercial strategy, focusing on sales growth, revenue generation, market share, and business development.
• Identify new business opportunities, develop strategic partnerships, and strengthen relationships with key accounts, travel agents, corporate clients, and other business partners.
• Work closely with the Sales & Marketing and Revenue teams to maximize occupancy, ADR, RevPAR, and overall hotel profitability.
• Develop and execute annual business plans, budgets, and operational strategies in line with company objectives.
• Monitor financial performance, control operational costs, and ensure effective resource and manpower management.
• Lead, coach, and develop Department Heads, ensuring effective succession planning and talent development.
• Maintain strong relationships with hotel owners, management representatives, guests, and other key stakeholders.
• Ensure compliance with company policies, brand standards, local regulations, and established operational procedures.
• Drive continuous improvement initiatives to enhance hotel performance, productivity, and guest experience.
• Regularly report hotel performance, business challenges, and strategic recommendations to the Area Management team.