Global Travel Planner & Itinerary Specialist

EXO Travel; Indonesia; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

EXO Travel is seeking a proactive Travel Consultant to work with our global agents, processing bookings, answering queries, and crafting tailored itineraries. You will maintain product knowledge and deliver exceptional service while using Tourplan for sales reporting.

The role requires English proficiency, a hospitality or tourism degree, and at least 1 year in inbound operations. Spanish is a plus in our diverse market.

Qualifications

• Bachelor’s Degree in Hospitality, Tourism, Business or related field.
• Good command of written and spoken English.
• Minimum 1 year of experience in Inbound Tour Operations or related field.
• Proficiency in Spanish would be an advantage.

Responsibilities

• Correspond with overseas travel agents and partners and provide accurate travel information.
• Advise, create itineraries, and proposals for tour operators and travel agents.
• Make quotations and reconfirm bookings with/for overseas agents.
• Make reservations with local suppliers and hotels if needed.
• Understand existing and new products to fit client requirements.
• Coordinate with Operations to deliver optimal service to clients.
• Issue invoices and assist accounting with payments.
• Ensure all sales are reported in Tourplan software for sales reports.
• Follow EXO standards and Inbound processes; look for efficiency improvements.
• Aim for a high conversion rate from enquiries.
• Handle 24/7 Emergency Line for the team.

Skills

Customer service

Organization

Work under pressure

Team player

Spanish (advantage)

Attention to detail

Education

Bachelor’s Degree in Hospitality, Tourism, Business

Tools

MS Office

Travel software

Job description

EXO Travel is seeking a proactive Travel Consultant to work with our global agents, processing bookings, answering queries, and crafting tailored itineraries. You will maintain product knowledge and deliver exceptional service while using Tourplan for sales reporting.

The role requires English proficiency, a hospitality or tourism degree, and at least 1 year in inbound operations. Spanish is a plus in our diverse market.