Global Support Engineering Manager

Flintex Consulting Pte Ltd; Jakarta Pusat; On-site; IDR 223,200,000 - 345,960,000; Full time

Job summary

Flintex Consulting Pte Ltd in Jakarta is seeking a Customer Support Manager with 7-20 years of experience to lead a global support team. You will mentor engineers, ensure SLA compliance, and manage client relationships across time zones.

The role requires strong technical knowledge in Java/.NET, CTI/IVR, and Windows/Linux environments. Travel to client sites may be required; excellent English communication is essential.

Qualifications

• Bachelor’s degree in computer science, software engineering, or related field.
• Proficient in Java and .NET with strong troubleshooting.
• Experience leading a 5+ member support team on 24x7 shifts.
• Strong English communication; comfortable with global time zones.
• Knowledge of CTI/IVR or PBX is a plus.

Responsibilities

• Lead and mentor a team of support engineers to deliver high-quality, timely support.
• Ensure strict adherence to SLAs and client commitments.
• Organize and facilitate regular weekly client calls for relationship management.
• Provide clear, actionable reports for internal improvements and client transparency.
• Drive customer satisfaction and contribute to retention and growth.

Skills

Java

.NET

Windows

Linux

Tomcat

IIS

HTML

CSS

JavaScript

SQL

CTI/IVR

PBX

Education

Bachelor’s degree in Computer Science or Software Engineering

Tools

Tomcat

IIS

Windows

Linux

Job description

Flintex Consulting Pte Ltd in Jakarta is seeking a Customer Support Manager with 7-20 years of experience to lead a global support team. You will mentor engineers, ensure SLA compliance, and manage client relationships across time zones.

The role requires strong technical knowledge in Java/.NET, CTI/IVR, and Windows/Linux environments. Travel to client sites may be required; excellent English communication is essential.