Senior Technical Account Manager – Enterprise IT Solutions

Super Micro Computer Spain, S.L.; Indonesia; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

Supermicro in Jakarta, Indonesia, is seeking an experienced IT Manager to support high-profile customers by coordinating engineering, sales and field teams. You will drive service programs, manage escalations, and ensure timely resolution of complex issues, often for a single large account.

The role requires a Bachelor's degree in engineering or a technical field, 5+ years in IT/engineering, strong knowledge of Linux/ virtualization, and excellent communication in English.

Qualifications

• Bachelor's degree in engineering or other technical field.
• 5+ years of experience in engineering/IT industry.
• Strong background working with x86 based line of products.
• Must be punctual and detail-oriented. Fluent in English.
• Excellent communication and interpersonal skills.
• Excellent troubleshooting and problem solving skills.
• Ability to work efficiently under pressure as many escalated issues tend to be urgent and unexpected
• Familiarity with Linux and Virtualization is a plus.

Responsibilities

• Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers.
• Introduce service programs to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
• Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
• Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
• Gather and compile technical support documentations for training help desk and field engineers
• Manage various escalations from the customers and direct them appropriately
• Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)
• Plan and coordinate onsite integration activities
• Ability to lift up to 40 lbs. and ability to utilize a “buddy system” for products weighing more than 50 lbs.
• Travel is required (up to 25%)

Skills

English fluency

Communication skills

Troubleshooting

Working under pressure

Experience with x86 products

Education

Bachelor's degree in engineering or other technical field

Tools

Linux

Virtualization

Job description

Supermicro in Jakarta, Indonesia, is seeking an experienced IT Manager to support high-profile customers by coordinating engineering, sales and field teams. You will drive service programs, manage escalations, and ensure timely resolution of complex issues, often for a single large account.

The role requires a Bachelor's degree in engineering or a technical field, 5+ years in IT/engineering, strong knowledge of Linux/ virtualization, and excellent communication in English.