Global Maritime Customer Service Specialist

Meratus Group; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Meratus Group in Jakarta is seeking an International Customer Service professional to manage client communications, coordinate shipments, and handle logistics documentation. The role requires strong English and Bahasa Indonesia, multitasking in a fast-paced environment, and proficiency with Microsoft Excel and ERP systems.

Ideal candidates will have a bachelor's degree in logistics or related field, attention to detail, and prior experience in logistics, shipping, or freight forwarding.

Qualifications

• Bachelor's degree in Logistics, Business, or related field.
• Strong English communication skills.
• Strong Bahasa Indonesia communication skills.
• Detail-oriented and able to multitask.
• Proficient in Microsoft Excel.
• Proficient in logistics systems (ERP).

Responsibilities

• Manage customer communication with international clients.
• Coordinate shipments and logistics documentation processes.
• Support order intake and issuance of required shipping documents.

Skills

English communication

Bahasa Indonesia communication

Detail-oriented

Multitask

Education

Bachelor's degree in Logistics/Business or related field

Tools

Microsoft Excel

ERP / logistics systems

Job description

Meratus Group in Jakarta is seeking an International Customer Service professional to manage client communications, coordinate shipments, and handle logistics documentation. The role requires strong English and Bahasa Indonesia, multitasking in a fast-paced environment, and proficiency with Microsoft Excel and ERP systems.

Ideal candidates will have a bachelor's degree in logistics or related field, attention to detail, and prior experience in logistics, shipping, or freight forwarding.