Global Freight Operations Specialist

Alliance 21 Group Pte. Ltd.; Batam; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Alliance 21 Group Pte. Ltd. in Batam is seeking a Freight Operations Executive to coordinate day-to-day freight forwarding tasks and ensure smooth shipments.

The role requires strong knowledge of air/sea freight, excellent coordination, and a customer-focused approach to keep operations on schedule and compliant with regulations. You will prepare shipping docs, liaise with customers and carriers, monitor shipments, resolve issues, manage records, and support 24/7 control tower activities as

Qualifications

• 2+ years of experience in freight forwarding, logistics, or transportation operations.
• Knowledge of air freight, sea freight, import/export procedures, and shipping documentation.
• Familiarity with customs clearance processes is a plus.
• Strong organizational skills with the ability to manage multiple shipments.
• Good communication and interpersonal skills.
• Ability to work independently as well as in a team.
• Proficiency with Microsoft Office applications.

Responsibilities

• Coordinate and manage daily air freight, sea freight, and logistics operations.
• Liaise with customers, overseas agents, carriers, and vendors to ensure smooth shipment execution.
• Prepare and process shipping documentation, including Bills of Lading, Air Waybills, customs-related documents, and shipment reports.
• Monitor shipment status and proactively resolve operational issues to ensure on-time delivery.
• Coordinate import and export shipments while ensuring compliance with local and international regulations.
• Work closely with customers to provide shipment updates and operational support.
• Verify freight invoices, shipping documents, and operational records for accuracy.
• Maintain accurate records in the company's operating systems and databases.
• Support continuous improvement initiatives to enhance operational efficiency and service quality.
• Maintain confidentiality of all work-related information, with immediate dismissal as a consequence of any integrity breaches.
• Carry out any additional duties as may be required for a role of this level.

Skills

Freight forwarding knowledge

Logistics coordination

Customer service

Communication skills

Organization skills

Independent work

Tools

Microsoft Office

Job description

Alliance 21 Group Pte. Ltd. in Batam is seeking a Freight Operations Executive to coordinate day-to-day freight forwarding tasks and ensure smooth shipments.

The role requires strong knowledge of air/sea freight, excellent coordination, and a customer-focused approach to keep operations on schedule and compliant with regulations. You will prepare shipping docs, liaise with customers and carriers, monitor shipments, resolve issues, manage records, and support 24/7 control tower activities as