Global Export Inside Sales Support Specialist

PT. STAR SHIPPING INDONESIA; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT. Star Shipping Indonesia is seeking a Support Sales Executive to manage day-to-day client communications, prepare materials for meetings, and maintain agreements and rate sheets. The role requires strong English, analytical thinking, and 2+ years in shipping sales or freight forwarding.

You will act as the internal focal point for customer enquiries, handle calls and emails, and assist with ad-hoc duties across the sales team in a dynamic logistics environment.

Qualifications

• Bachelor's degree required.
• 2+ years experience in Shipping Line sales or freight forwarding.
• Good understanding of shipping line business.
• Excellent communication skills; English required.

Responsibilities

• Support Sales Executive on a day-to-day basis and act as the internal focal point for customer communications and administrative tasks; follow up on quotations and sales inquiries via phone and email.
• Handle incoming calls and emails; redirect enquiries to the appropriate teams.
• Schedule and prepare materials for Sales Executive to use in customer meetings.
• Create or update agreements and tenders in the system and circulate them to relevant parties.
• Create rate sheets for each specific trade; monitor market rates and space forecasts weekly.
• Address client complaints, coordinate with the relevant departments to resolve issues.
• Assist with any additional ad-hoc duties as assigned by Sales Executive, Sales Manager, Trade Manager and Country Sales Manager.

Skills

Communication skills

Interpersonal skills

Analytical thinking

English proficiency

Education

Bachelor's degree

Job description

PT. Star Shipping Indonesia is seeking a Support Sales Executive to manage day-to-day client communications, prepare materials for meetings, and maintain agreements and rate sheets. The role requires strong English, analytical thinking, and 2+ years in shipping sales or freight forwarding.

You will act as the internal focal point for customer enquiries, handle calls and emails, and assist with ad-hoc duties across the sales team in a dynamic logistics environment.