Global Client Success & Project Coordinator

Ku Creatives Unlimited; Jakarta Pusat; On-site; IDR 78,120,000 - 156,240,000; Full time

Job summary

Ku Creatives is seeking a proactive Client Success Manager in Jakarta to oversee communications with international clients and ensure smooth project coordination between clients and our production teams. The role requires strong English skills, excellent organization, and the ability to manage multiple projects in a fast-paced environment, with onsite night shifts from 6 PM to 3 AM WIB.

Join a fast-growing AI-powered creative production team delivering hundreds of videos monthly for global

Qualifications

• Minimum 2 years in client success, account management, or related fields.
• Fluent in English (C2 level) with strong written and spoken skills.
• Familiar with collaboration and project management tools, especially Slack.
• Willing to work onsite at Jakarta office on night shift.

Responsibilities

• Manage relationships with international clients and coordinate with production teams.
• Monitor project tasks and ensure alignment with timelines.
• Provide clear project updates, deadlines, and deliverables.
• Serve as main contact between clients and internal teams; handle inquiries professionally.
• Support onboarding for new clients and document feedback for improvement.
• Escalate urgent issues to stakeholders when necessary.
• Build long-term client engagement and retention initiatives.

Skills

Client relationship management

Project coordination

English proficiency

Multitasking

Excellent communication

Education

Bachelor's Degree in Communication

Tools

Slack

Job description

Ku Creatives is seeking a proactive Client Success Manager in Jakarta to oversee communications with international clients and ensure smooth project coordination between clients and our production teams. The role requires strong English skills, excellent organization, and the ability to manage multiple projects in a fast-paced environment, with onsite night shifts from 6 PM to 3 AM WIB.

Join a fast-growing AI-powered creative production team delivering hundreds of videos monthly for global