Customer Experience & Support Specialist

Globalearning Center; Guntur; On-site; IDR 535,680,000 - 803,520,000; Full time

Job summary

Globalearning Center is seeking a dedicated Customer Service Representative to join our team. You will provide exceptional customer service and support to clients, using phone, email, or live chat to address inquiries and resolve issues.

Ideal candidates will have strong communication skills, problem-solving abilities, and a passion for helping others, while maintaining product knowledge and collaborating with various teams to improve the customer experience.

Qualifications

• Respond promptly and professionally to customer inquiries via phone, email, or live chat.
• Provide accurate information about products or services, including pricing, availability, and features.
• Assist customers with placing orders, processing returns, and resolving issues quickly.

Responsibilities

• Troubleshoot technical problems and escalate complex issues to the appropriate department.
• Maintain a high level of product knowledge to address inquiries effectively.
• Collaborate with cross-functional teams to improve processes and enhance the customer experience.

Skills

Customer service

Communication

Problem solving

Multichannel support

Cross-functional collaboration

Job description

Globalearning Center is seeking a dedicated Customer Service Representative to join our team. You will provide exceptional customer service and support to clients, using phone, email, or live chat to address inquiries and resolve issues.

Ideal candidates will have strong communication skills, problem-solving abilities, and a passion for helping others, while maintaining product knowledge and collaborating with various teams to improve the customer experience.