Agent Contact Center English

Jakarta; Kota Semarang; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Jakarta is seeking customer service representatives in Semarang, Indonesia. In this role, you will handle complaints, inquiries, and requests from customers, reporting all interactions to our CRM. Candidates should have a D3 degree, fluent English skills, and at least one year of experience in a Contact Center BPO, preferably in the e-commerce sector. The position requires the ability to work under pressure and flexible shifts.

Qualifications

• Minimum D3 educational background with IPK min 2.75.
• Fluent in English (speaking and writing) and proficient in Excel.
• Minimum 1 year of experience in a customer service role in Contact Center BPO.
• Experience in the e-commerce industry.
• Ability to work shifts and handle pressure.

Responsibilities

• Handle complaints, inquiries, and requests from customers through multiple channels.
• Report all complaints, inquiries, and requests to CRM.
• Commit to delivering excellent service to maintain CSAT score.

Skills

Fluent English speaking and writing

Excel proficient

Customer service skills

Education

D3 any major, IPK min 2.75

Job description

Be part of a great team from a global company

Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.

• Handling complain, inquiries, and request from customer through multiple channel
• Report all complain, inquiries and request to CRM
• Commited to give excellent service to maintain CSAT Score

Skill Requirements

• Educational Background min D3 any major IPK min 2.75
• Fluent English speaking and writing and excel proficient is a must (Supporting)
• Experience in same positio in Contact Center BPO (Contact center min 1 th)
• Experience at industry ecommerce
• Ready for shifting and work under pressure